UX Researcher

Our Client, on of the Big 5 Canadian banks, is looking for an experienced UX Designer to join their team. This position is 100% wok from home, and on a contractual basis.

Story Behind the Need

Business group: International Banking - Enterprise Digital Banking Technology- Team for Caribbean that works on digital side for online and mobile banking, and provide digital flows to the customer to conduct online banking - platform maintained by this team for Caribbean countries

Typical Day in Role:

• Act as a thought leader in research
• Provide guidance, support, and mentoring for members on the team.
• Conduct remote and in-person research using a range of methods.
• Drive inclusiveness in principle and practice.
• Conduct usability testing to ensure that our products work for everyone.
• Lead workshops and other group activities that help build team consensus around research, vision, and customer needs.
• Create strategic connections with other teams to help foster customer-focused design and create opportunities to increase visibility into the teams activities.
• Participate in project kickoffs, design critiques and ideation sessions. Use these and other opportunities to share findings and insights from research and share key feedback from users.
• Incorporate a continuous discovery approach to informing and guiding product design and development.
• Work with project teams to determine research needs, identify the most appropriate methods, create protocols and plans, generate recruitment screeners, moderate sessions, analyze results, compile reports, and present findings.
• Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
• Generate insights that fuel ideation
• Evaluate designs through testing, reviews, and critiques
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods (such as surveys)
• Work cross-functionally with design, product, CX, data science, content strategy, engineering, marketing, and business lines.
• Advocate for the people who use our products
• Contribute to the conversation around best practices around customer experience and design.

Skills:

Requirements:

1) 8 years’ experience in product research and usability evaluation – with demonstrated recent experience in research

2) 5 years of research experience in a product development or service design context

3) 5 years’ demonstrated experience collaborating with different teams in a large organization

4) 2 years’ experience using Figma

5) 5 years’ combined experience with research platforms (e.g. Optimal Workshop, User Testing, Maze)

*REQUIREMENT: Candidate should have an online portfolio ready for viewing - please provide the link

Project: Not assigned to a specific project; goal of this role is to inform rest of design and product team about customer insights - so the teams can make better decisions around digital products; currently research is being done by design team but need a dedicated expert to help them conduct research and level up their skillset; a type of research best practices mentor for the rest of the team

À propos d'Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent.

Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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