Managing Director

ASTOUND’s Portland facility opened in 2019 with a specific focus on developing and delivering retail environments and fixture roll-outs, specialty architecture projects, and large-run manufacturing. We are seeking a results-oriented Managing Director for the ASTOUND Portland office who will drive culture & lead the daily activities for our Portland Operations. You will work directly with our Operations Leadership team to be in charge of building out & leading the operational road map for the facility. Your time will be spent overseeing daily operational logistics, creating a positive workplace culture, mentoring the local leadership team, and driving continuous improvement. If you're looking to make an impact, lead from the front and drive change from within, this is it!

The Managing Director will partner with the ASTOUND executive team and the company’s cross-functional leads to create the overall growth strategy for their division and contribute to ASTOUND’s overall growth initiatives. This individual must be effective in working cross-functionally with marketing, sales, and others and must thrive in supporting the cross-agency brand experience, exhibits/tradeshow, experiential, and digital teams in addition to local in-market capability offerings.

Responsible for the Portland office operations and overseeing the P&L, the Managing Director will partner with Human Resources, Finance, Accounting, and other shared services lead to ensure that the people strategy and activities are aligned and implemented to support sustained, long-term growth and culture. The Managing Director reports to the CEO or their designee.

RESPONSIBILITIES

• Build & retain a strong team with a leadership pipeline; coach and develop talent within each functional area of production operations (Project Management, Project Design, Site Services, Graphics, Fabrication, Warehouse, and Shipping) and Facilities and Office Management

• Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
• Develop high standards for execution to meet all KPIs & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
• Ensure adequate communication of company goals and priorities to cross-functional teams, including participating in quarterly meetings to engage and inspire a diverse, growing workforce
• Ensure adherence to OSHA, GMP, SCATS, and other safety and facility compliance while meeting operational goals and continuously improving production
• Drive Safety, quality, cost, and delivery, while growing and expanding capabilities that meet mandatory requirements

• Share and exchange operational best practices between all centers of excellence and profit centers
• Reward and recognize performance and execute on progressive discipline, as needed
• Instill a customer-focused mindset committed to delivering the highest quality product
• Create a positive team dynamic that encourages all employees to:

• Provide timely feedback to direct/indirect reports

• Drive positive change within the facilities
• Adapt to the ever-changing business needs and ensure that the team does the same
• Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the ASTOUND brand, values, KPIs, and culture.

• Create a strategic growth strategy for the division that is aligned with ASTOUND leadership vision and priorities
• Drive a growth mindset across the division that informs in what we innovate, invest, incent and reward

• Build a world-class division growth organization with the tools and support necessary to ensure maximum success
• Drive long-range strategic planning for ASTOUND’s organic growth
• Drive revenue synergies across Lines of Business and operational divisions to grow ASTOUND’s revenue
• Build critical senior-level relationships with customers and partners to drive revenue and sustain future growth
• Become an SME on ASTOUND’s capabilities and offerings to develop compelling strategies, communicate unique go-to-market messaging, and evangelize Business Development, Client Partnerships, and Client Services, teams

• Generate and maintain an accurate forecast
• In partnership with functional leaders and executive team, develop customer plans, revenue objectives, design wins, and team integration plans
• Identify and develop business cases to drive inorganic growth (acquisitions and business partnerships)
• Partner with the CFO and CEO to establish KPIs to track and report progress. Monitor and measure the effectiveness of the division’s output
• Select, develop, and evaluate talent to ensure the efficient operation of the function and growth of future leaders

• Willingness to travel within North America and overseas
• Other Duties as assigned

DESIRED EDUCATION, EXPERIENCE, & QUALIFICATIONS

• BS/BA degree (or higher) preferred, plus an in-depth knowledge and a minimum of 10 years of combined experience managing operations or production and/or comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
• Excellent communication skills are a must, especially a client communication
• Demonstrated experience owning a large P&L and balance sheet
• Proven ability to make a professional and positive impression with senior management within potential client organizations
• Ability to see trends in the overall market and identify future opportunities

• Strategy creation, refinement, and implementation skills
• Conveys a strong sense of urgency for results and is able to adapt proactively ahead of a changing environment
• Strong relationship-building skills in order to engage customers, business partners, and employees
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Motivated developed and managed 50-100 employees - our culture is a critical part of our success, and you need to help drive it

• Familiarity with OSHA, GMP, SCATS
• Deep knowledge of Lean manufacturing
• Continuous improvement and project management skills
• High level of integrity and ethics with excellent follow-through
• Flexibility to work weekends and/or night shifts

• Bilingual in Spanish/English strongly preferred
• Superior technical and analytical skills
• Able to make confident, timely, data-driven decisions when confronted with ambiguity or incomplete information
• Demonstrated success scaling up a business through its processes, systems, and talent
• Influence without authority and engage for impact across cross-functional groups and external stakeholders

• Demonstrated success working in a matrixed organization
• Developer of talent and diverse high-performing teams assigning clear authority and accountability
• Has a passion for innovative technologies and is a life-long learner
• Strong personal and business values that align well with the cultural values of ASTOUND

The compensation package (base salary plus performance-related pay) will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.