Senior Sales Engineer

Position Overview:

Astound Broadband is currently searching for a Senior Sales Engineer. The Senior Sales Engineer is the technical subject matter expert (SME) supporting an Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions. This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN. The Senior Sales Engineer will provide consultative pre-sales technical support, working on account teams to develop proposals and recommend solutions to meet customer business requirements.

Essential Job Functions

Responsible for working with an Account Team (Account Executives, Sales Directors, etc.) to engage with customers and provide cost-effective solutions. The Sales Engineer will provide technical sales support for Astound's Enterprise product suite of services. Act as a technical expert in the presales process and provide experienced support to the customer's technical team to bridge the need of Astound's products and services. Works as part of the presales account team to market and sell Astound's line of services including BCI, DIA, Voice, SD-WAN, Ethernet, and other Enterprise services. The Senior Sales Engineer will also be responsible to be a key stakeholder of a specific product to support the Sales Engineering organization and account teams. This will include being responsible for updating training materials, product updates, and account team onboarding.

The primary position responsibilities will include, but are not limited to:

• Attend customer meetings in person and via the phone/web
• Assists representatives and customers with selecting the best Astound products and services to meet their needs
• Prepare technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests
• Builds relationships with customers serving as the technical liaison from pre-sales to post-sales
• Attend industry conferences and events to interface with the customer and advocate Astound's services
• Provides technical training and development to support the Enterprise Account teams.
• Perform other duties as assigned
• Lead cross-market and corporate engineering teams to support regional/national inter-market opportunities
• Provides technical training and development to support the Corporate Account teams
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Consistent exercise of independent judgment and discretion in matters of significance

Our ideal candidate will possess:

• Minimum 5-7 years' experience supporting telecommunications services to Enterprise accounts or a combination with Enterprise IT experience
• Must have a proven track record of building, executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts
• Proven, deep-level expertise in at least one of Astounds products and/or services
• Experience in strategic account positioning with Executive level engagement
• Requires a professional demeanor and appearance with strong verbal and written communication skills
• Proven analytical and problem solving skills with demonstrated ability to multi-task and work in a team environment
• Strong background in networking, IP routing protocols (MPLS, BGP, VPN, protocol stack and switching
• Experience with Cable industry technologies (DOCSIS, PON, CMDW, video)
• Required knowledge of SD-WAN and the role it plays
• Voice and Unified Communications technologies and products
• Optical knowledge with Time Division Multiplexing (TDM), Course Wave Division Multiplexing (CWDM), Dense Wave Division Multiplexing (DWDM), and dark fiber
• Must have a proven track record of building and executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts
• Layer 1 Access Networks (Optical, Hybrid Fiber Coaxial, Twisted Pair Copper)
• Layer 2 and Layer 3 networking and protocols (Switching, VLANs, Spanning Tree Protocol, Routing protocols, and Security)
• Previous experience supporting Enterprise, Carrier, and ISP customers, developing and presenting highly complex solutions MAN/WAN technologies including Carrier Ethernet, IP-VPN/MPLS, and WDW
• IP Transit, Peering, TCP/IP, Border Gateway Protocol (BGP)
• Voice networking technologies including VoIP, PRI, SIP, TDM, and Hosted PBX
• Ability to travel within assigned territory; Travel up to 50%. Astound offers a hybrid work environment. Applicants should reside in the indicated territory with the expectation to attend customer and account team meetings as required
• Strong Computer Skills - including working knowledge of MS Office products, Google GSuite, Visio, databases and mapping software such as NI2, ArcGIS and Google Earth
• Experience with CRM tools (Sugar, SalesForce)
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our technology, products and services
• Win as a team - make big things happen by working together and being open to new ideas
• Drive results and growth
• Respect and promote inclusion & diversity
• Do what's right for each other, our customers, and our communities

Is this the career opportunity you've been searching for? Yes? Then let us know about you - apply now!

Qualifications

Education

Required:

• Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience
• Hold at least one certification supporting Astound's product and/or services (Cisco, Ciena, AWS, Microsoft, Adva, etc.)

Company Mission

Take Care of the Customer

Take Care of Each Other

Do What We Say We Are Going To Do

Have Fun!

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.