What are the responsibilities and job description for the Data Center Technician I position at Astreya Partners?
What this Job Entails:
We are seeking a highly skilled and experienced Data Center Technician to join our team. As a key member of our technical support team, you will be responsible for replacing ticketed components, receiving and sending packages, and assisting with regular site maintenance activities. You will also be expected to escalate complex and abnormal issues to the DCO team. If you have proven experience as a Data Center Technician or similar role, and possess strong expertise in Linux system administration, data center infrastructure, virtualization technologies, scripting languages, and monitoring and management tools, we encourage you to apply.
Scope:
- Follows established procedures on routine work
- Requires detailed instructions
Your Roles and Responsibilities:
- Assist with installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.
- Confirm and label devices, rack and cables.
- Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
- Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position,
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Excellent verbal and written communication skills in English
- Ability to respond to any On-Call request within 1 hour, while on-call
- Understanding of how to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
- Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
- Ability to adapt to changing priorities, conditions, and circumstances
- Strong organization skills
- Working knowledge of computer hardware
- Understanding of networking components and infrastructures
- Knowledge of copper and fiber testers
- Excellent troubleshooting skills
- Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
- Familiarity with cable management and knowledge of how to run fiber and copper in a data center
- Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies
- Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
- Ability to learn new software
Preferred Qualifications:
- Certifications in Data Center technologies are desired
- Hands on experience in electrical, HVAC, and data center infrastructures
- Familiarity with ticketing systems
- Working knowledge of networking components and infrastructures, including Wi-Fi
Physical Demand & Work Environment:
- Physically assist in moving and racking equipment.
- Able to safely lift and move a minimum of fifty (50) pounds
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$15.68 - $24.76 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
- Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through Cigna (DPPO & DHMO options)
- Nationwide Vision provided through VSP
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic Life, Accidental Life, Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Salary : $16 - $25
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