Cashier / Customer Service Representative

Sterling Pharmacy in Worthington, MN is part of Astrup Companies - an innovative, growing, family-owned and locally grown business. We have a rich, 70 year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.

To learn more about Astrup Companies and our history, click this link: https://astrupcompanies.com/careers

• Looking for a Casual to Part-time (~5-29 hours/week) candidate.
• Hours of operation are Monday - Friday, 8:00 am - 7:00 pm, Saturday, 9:00 am - 5:00 pm & Closed Sunday.
• We offer a 401(k) program with a company match and a Profit Sharing bonus program.

To learn more about Astrup companies and our history, click this link: https://astrupcompanies.com/careers

Qualifications:

• Required:
  • The desire to help people and listen to their needs
  • High school diploma or equivalent

• Preferred:
  • Previous retail experience

Job Description: The Customer Service Representative is responsible for assisting with all day-to-day customer service and reporting to the manager on duty.

Core Competencies & Responsibilities:

• Comply to all Astrup Companies policy and procedures
• Build healthier lives through caring relationships with staff and customers
• Display superior customer service, in both attitude and action
• Understand customers are the #1 priority above anything else.
• Complete register transactions accurately and according to company procedures
• Assist manager on duty with checking orders and invoices, as well as marking and putting away merchandise in the proper location
• Assist customers with locating items on the sales floor
• Answer customer questions or direct them to the proper person who can answer the question correctly
• Clean shelves and inventory neatly
• Assist with checking inventory for out-of-date products
• Answer phones and forward calls to proper individuals
• Understand and adhere to HIPAA compliance policies
• Familiarize self with advertised specials and current promotions
• Participate and engage with the weekly talking point meeting, then follow through on what was discussed
• Engage with customers on all marketing material given by corporate
• Create a culture of positivity and excitement within the work environment
• Maintain a flexible schedule that may include morning, evening, and weekend hours
• Perform Garden Center functions as needed during season, if applicable
• Perform Coffee Bar duties as assigned, if applicable
• Participate in expectations with the Profit Incentive Program
• Complete other duties as assigned

Performance Requirements:

• Possess a thorough knowledge of organizational policies, procedures, and systems
• Comply to all Astrup Companies policy and procedures
• Create a culture of positivity and excitement within the workplace
• Develop constructive and cooperative working relationships with other
  team members. Care. Respect their time, work and talents.
• Be able to multitask
• Be focused and disciplined
• Possess excellent organizational skills, with attention to detail and accuracy
• Be self-motivated and able to work well on an independent basis
• Display strong customer service skills
• Innovate - Think outside-the-box. Bring original ideas to the team/organization
• Embrace our Guiding Principles.
• Go Beyond!

Physical Requirements & Work Demands:

• The ability to work up to 40 hours per week
• The ability to maintain a flexible schedule, including early morning, evening, and weekend hours if required by workflow
• In a typical 8-hour day, lift or carry up to 25 pounds
• In a typical day, stand up to 8 hours
• In a typical 8-hour day, spend up to 2 hours on the telephone

Working Environment:

• This position will be working in a retail setting
• This position will be a standing and walking position for up to 8 hours per day