What are the responsibilities and job description for the 5G Field Expert II position at Asurion?
Job Description:
Benefits:
Qualifications:
Our team of Experts keeps our customers connected in multiple ways. Our 5G Field Experts are responsible for creating premier experiences for our customers through 5G Internet installation as well as bringing replacement devices and in-person tech support directly to them wherever they are – home, office, or even a local coffee shop. Our Experts help customers get the newest, best available internet available up and running along with setting up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience. Our Experts upsell our customers on additional Asurion products such as our Smart Home Support to allow our customers to stay connected with our products and services.
Benefits:
- Starting pay rate: $24.90/hr Annual Bonus
- Sign on Bonus up to $2,500
- Company issued vehicle, tools, uniforms and gas card
- Paid Training
- Paid Time Off (holiday and vacation)
- Performance Incentive Bonuses
- Medical/Dental/Vision/Life/Disability Insurance
- 401K Retirement Plan
What you’ll be doing:
- Complete 5G equipment installations and repairs at customer locations using power and hand tools (power drills, screwdrivers, and other common household tools)
- Utilize diagnostic tools and provisioning software to activate installed 5G equipment
- Achieve complete customer satisfaction 100% of the time by performing work in a professional, timely and approved manner
- Accurately document and report all service tickets and installations on a daily basis
- Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics.
- Follow and enforce the Company’s policies and procedures, including the Field Operation guidelines and safety, at all times
- Meet with customers face-to-face at the customers’ home location
- Learn details of Smart Home Support and gain an understanding of each customer’s technology in order to suggest protection/tech support solutions based on their needs
- Meet or exceed key performance indicator metrics for performance measurements and sales goals
- Resolve operational issues on customers’ devices, other equipment, and connectivity while offering education and device optimization suggestions
- Travel to and from the Forward Stocking Location as needed to pick up customers’ devices
- Requires use of personal vehicle that meets clients’ guidelines, including driving at times inclement weather and evening (dark) hours to and from customer locations in a variety of situations including heavy traffic, inclement weather, and evening (dark) hours
- Perform miscellaneous duties as assigned
Qualifications:
- One (1) years experience in installation of Cable TV, Satellite TV or Alarm industry
- Ability to lift 65 lbs.
- Ability to work off the ground on ladders
- Must have excellent customer service skills
- Ability to complete installations and repairs using power and hand tools
- Ability to terminate network cable
- Ability to run cables through walls and ceilings
- An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image
- Good verbal communications and writing skills
- Valid driver's license
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