5G Field Expert II

Job Description

The Field Expert II is responsible installation of wireless broadband networking equipment in customers’ homes. 

Essential Functions:  

• Achieve complete customer satisfaction 100% of the time by performing work in a professional, timely and approved manner
• Accurate daily, weekly and monthly documentation/reporting of service tickets and installations
• Complete installations and repairs using power and hand tools
• Terminate network cable and run cables through walls and ceilings
• Follow and enforce the Company’s policies and procedures, including the Field Operation guidelines and safety, at all times
• Use mobile APPs to facilitate installations and service calls
• Perform miscellaneous duties as assigned

 Qualifications:

• One (1) years experience in installation of Cable TV, Satellite TV or Alarm industry
• Ability to lift 65 lbs.
• Ability to work off the ground on ladders
• Must have excellent customer service skills
• Ability to complete installations and repairs using power and hand tools
• Ability to terminate network cable
• Ability to run cables through walls and ceilings
• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image
• Good verbal communications and writing skills
• Maintains valid driver's license and driving record that meets company standards at all times
• Must pass background check and drug screen

Work Environment:

• Work is performed in indoor and outdoor settings with regular exposure to extreme cold, heat, direct sunlight, dirt, hazardous electrical equipment, wiring, tools and underground and elevated heights.
• May require working on-call during after-hours and weekends.
• This position may work long hours.

Benefits:

• Company issued vehicle, tools, uniforms and gas card
• Paid Training
• Paid Time Off (holiday and vacation)
• Performance Incentive Bonuses
• Medical/Dental/Vision/Life/Disability Insurance
• 401K Retirement Plan with company match

Closing

The Field Expert II is responsible installation of wireless broadband networking equipment in customers’ homes. 

Essential Functions:  

• Achieve complete customer satisfaction 100% of the time by performing work in a professional, timely and approved manner
• Accurate daily, weekly and monthly documentation/reporting of service tickets and installations
• Complete installations and repairs using power and hand tools
• Terminate network cable and run cables through walls and ceilings
• Follow and enforce the Company’s policies and procedures, including the Field Operation guidelines and safety, at all times
• Use mobile APPs to facilitate installations and service calls
• Perform miscellaneous duties as assigned

 Qualifications:

• One (1) years experience in installation of Cable TV, Satellite TV or Alarm industry
• Ability to lift 65 lbs.
• Ability to work off the ground on ladders
• Must have excellent customer service skills
• Ability to complete installations and repairs using power and hand tools
• Ability to terminate network cable
• Ability to run cables through walls and ceilings
• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image
• Good verbal communications and writing skills
• Maintains valid driver's license and driving record that meets company standards at all times
• Must pass background check and drug screen

Work Environment:

• Work is performed in indoor and outdoor settings with regular exposure to extreme cold, heat, direct sunlight, dirt, hazardous electrical equipment, wiring, tools and underground and elevated heights.
• May require working on-call during after-hours and weekends.
• This position may work long hours.

Benefits:

• Company issued vehicle, tools, uniforms and gas card
• Paid Training
• Paid Time Off (holiday and vacation)
• Performance Incentive Bonuses
• Medical/Dental/Vision/Life/Disability Insurance
• 401K Retirement Plan with company match