What are the responsibilities and job description for the Asurion Houston Onsite Hiring Day on Thursday February 16th position at Asurion?
Asurion invites you to come join us on Thursday February 16, 2023 for our Onsite Hiring Day!
Where: 10720 W Sam Houston Pkwy N Houston, TX 77064
When: Thursday February 16, 2023 from 8:00 am - 4:30 pm
How: Please register to attend and select the best time to arrive:
https://olivia.paradox.ai/co/Asurion1/Event/HoustonOnsiteCustomerCareSalesRepresentativeInterview1
Plug into our pay! Top performers bring in up to $32 per hour ($16/hour guaranteed) Annual pay range of $ 33,000 to $66,000 per year!
Asurion offers affordable medical, dental and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location)
As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!
As a Customer Care and Sales Representative, here’s what you can expect to do:
- Evaluate and assist with customer concerns
- Sell Asurion smart home and other products on every call
- Explain device capabilities, wireless carrier data product offerings and company policies
- Meet goals and grow from feedback and coaching
- When needed, escalate calls to the appropriate tier of customer service function
Here’s what you’ll bring to the team:
- High school diploma or equivalent
- Customer service experience and a desire in upselling to customers
- Ability to retain knowledge- Learns and memorizes product information and customer information
- Attention to Details - Provides care and attention to every customer issue.
- Friendly, Professional, Respectful – Projects a warm and friendly demeanor, exhibits professionalism and respect. Skilled in politely addressing customers, showing patience and empathy in resolving customer concerns
- Flexible - Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordingly
- Organization – Multitasks with speed and accuracy
- Problem Solving – Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
- Dedication- Reliable track record in attendance and performance
- Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
- Computer literacy (type 25-35 words per minute and learn call center software)
- A passing hiring assessment (soft skill scenario modeling and product knowledge)
- Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
- Bilingual skills are a plus
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work setting:
- Call center
Ability to commute/relocate:
- Houston, TX 77064: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $16 - $-1
