In-Store Supervisor

Job Description

What you will do:

• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home products
• Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
• Complete initial 5-week training, including Apple & Samsung Certifications
• Manage inventory
• Partner with cross-functional teams to deliver programs/processes and provide feedback
• Multi-task in a fast-paced environment
• In partnership with Leadership, create an inclusive environment which embraces and derives value from diversity
• and change
• Responsible for observing performance and directing Technicians by providing constructive feedback to address opportunities, course-correct, and drive performance improvement
• Provide support in planning, facilitation, and organization of coaching initiatives – assess needs, plan, develop, coordinate, monitor and evaluate In-Store Staff
• Assist with the general development of Individual Development Plans and performance action plans
• Facilitate or coach to the implementation of and education on new tools and resources available to Technicians.
• Assisting customers in our messaging platform - troubleshooting, tech support and selling our Home Tech Protection program, based on business needs
• Other duties as assigned.

If you’re a good fit for the job, you’ll have:

• Bachelor’s Degree OR equivalent combination of education and experience
• Proven ability to adhere to regulations and standards quickly with little training
• Excellent organizational and problem-solving skills; superior public speaking skills
• Strong relationship building and influencing skills at a variety of levels
• People leadership or training experience a plus
• One year’s hands-on experience as a Technical Device Technician
• Experience in the next gen technologies related to cloud, mobile, social, or big data
• Experience with Microsoft Office suite
• Ability to work a flexible retail schedule, within Hours of Operation (9am-9pm, 7 days/week)
• For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards
• Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
• Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
• Sales Experience is highly preferred

We take care of you

• Competitive and monthly incentive-based bonus pay
• Benefits including health, dental, and vision
• Retirement Savings Plan
• Paid time off 
• Tuition reimbursement program
• Ongoing training to grow your skills
• Uniform allowance
• And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

About Asurion

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M customers worldwide.