What are the responsibilities and job description for the Customer Service Representative I (100.22) position at ASWC?
We are an Equal Opportunity Employer. Women, minorities, veterans and people with disabilities
are encouraged to apply.
Golden State Water Company is one of the largest investor-owned water utilities in the United States. We have been all about water for more than 80 years. Our team of professionals delivers reliable, quality water and great service to customers in 75 communities across California.
Accountability
The Customer Service Representative I is an entry-level position and considered to be in a training status requiring immediate supervision. Performance measures are based on competencies that include accountability, customer focus, problem solving and time management.
Essential Duties and Responsibilities
- Accesses and researches customer account information and navigates efficiently through Customer Information System.
- Creates and updates customer account information using Company’s Customer Information System, primarily through use of service orders.
- Capably and appropriately operates Company’s meter reading system, retrieving and processing meter read files.
- Responds to customer contacts in person, by telephone or via written correspondence
- Processes customer payments accurately, and prepares cashiers reports and deposits.
- Provides accurate and timely information in response to customer inquiries, complaints and service requests.
- Performs other duties as assigned
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job.
Minimum Qualifications - High school diploma or equivalent.
- Familiar with PC applications such as Windows, Word Processing, Spreadsheets and Internet.
- Have good communication skills (particularly verbal)
- Basic math skills
- Bilingual skills may be required
- Previous utility Customer Service experience preferred.
NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.
May include working in all weather conditions, during all hours of the day. Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, reading, writing, color determination, speaking and listening for extended periods of time.
Qualities of a Successful CSA Customer Service Representative I
- Trustworthy and strong personal integrity
- Strong level of accountability and ownership
- High quality communication skills, both verbal and written (including email)
- Collaborative and team-oriented
- Exhibits professionalism with internal and external customers
- Customer service-oriented
- High degree of initiative; self-starter
The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.
Golden State Water Company is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colors, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
