What are the responsibilities and job description for the Customer Service position at ATA Engraving?
We are on a mission to find a Customer Service / Marketing Representative to join our fun, friendly and growing company based out of San Diego, CA. We are a rewards & recognition Company that caters to all of Poway Unified School District, youth sports organizations as well as some of the most successful corporations within San Diego. Parallel with the items we sell, our core values are practiced daily, and we carry a heavy emphasis on “Teamwork makes the Dreamwork”.
We need a highly self motivated, organized, and team-player typed person who will be the direct point of contact for current and prospective customers. This person will work closely with the operations and sales/marketing department and will report directly to the Director of Operations.
Various tasks for this role are list below:
- Ensure that your customer's orders are completed and delivered on time
- Work with our vendor partners to place orders on behalf of your customers
- Provide excellent communication to your customers on the status of their orders - email, phone, and face to face
- Provide product recommendations to your customers to help meet their overall needs
- Work with the internal Ace teams to pick, pack, ship, and bill the customer on time
- Update the leadership team on the status of your customers
- Work hand in hand with a experienced sales representative to assist them in gaining new accounts
- Enter order data into ATA’s system and vendor's order systems. Multi-tasking is a must!
- Work on special projects assigned by the executive team
Qualifications:
- Must be Tech Savvy (advanced Excel, typing, Microsoft knowledge)
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
- Must have suitable transportation
- Must have a great work ethic
- Must possess the ability to prioritize multiple tasks and pivot as needed
- Must possess the ability to work well individually and as part of team
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location:
- 5466 Complex Street, Suite 201, San Diego CA 92123
Work Remotely
- No
Job Type: Full-time
Salary: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Ability to commute/relocate:
- San Diego, CA 92123: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Work Location: One location
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Salary : $14 - $16