What are the responsibilities and job description for the Customer Success Associate – Standard segment position at athenahealth, Inc.?
Connect with work that matters. Be a part of transforming the healthcare industry!
We are looking for a Customer Success Associate to join our Standard segment within our Customer Success division. Your job will be to build and manage effective relationships with some of our largest healthcare clients. You will be responsible for ensuring the complete post-sale success and satisfaction of your customers by establishing yourself as a trusted advisor and business partner for their operational leadership. But enough about us; let’s talk about you.
You have extensive healthcare industry market knowledge and well-developed financial acumen. You excel at communicating effectively and ensuring accountability for yourself and your team. Your interpersonal skills help you to develop and maintain relationships both within and outside of your organization. You are self-driven, results-oriented, and an empathic communicator with a consultative approach.
The Team: Our Customer Success team is focused on ensuring that our clients experience the full value of our services. The team identifies client risks proactively, collaborating across product and operational lines to pursue solutions and advocate on behalf of our clients.
Job Responsibilities
- Ensure customer satisfaction and retention within assigned book of accounts which generate $150K in annual revenue
- Partner with internal stakeholders to tailor a long-term success plan for each client that aligns with their business goals
- Prepare and manage regular customer meetings
- Mitigate attrition risks by identifying product gaps and coaching customers to take advantage of all available athenahealth resources
Typical Qualifications
- Bachelor’s degree required
- 2+ years of professional experience in professional services, sales, customer support or account management
- Strong communication and interpersonal skills and the ability to effectively navigate conflict
- Working knowledge of Salesforce is preferred
- Ability to work independently and as a member of an extended, cross-functional team
About athenahealth
- Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
- Our Location: This role is located can be located in our Belfast, ME or Atlanta, GA office.
- Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
- Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at
taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
