What are the responsibilities and job description for the Volunteer Coordinator position at Athens-Clarke County Unified Government?
REPORTS TO: Animal Services Supervisor
FLSA STATUS: Non-Exempt
CLASSIFICATION: Personnel System – Requires satisfactory completion of a six-month probationary period
PAY GRADE: 115
SAFETY SENSITIVE: No
Purpose of Job
The purpose of this job is to facilitate and supervise the volunteer program within the Animal Services Department. Duties include, but are not limited to: Assessing volunteer program needs; training, supervising, supporting and scheduling both new and existing volunteers; and coordinating events. This role is also responsible for handling animals, groups and facility tours and coordinating events, and performing additional duties as assigned.
Job Related Requirements
Work Schedule : Monday - Friday 8-5pm with possibility for weekends
May be required to work on religious holidays.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.
High school diploma or equivalent required, with one year of customer service, coordinating (events and/or people), volunteer support or management, and animal handling or animal welfare or related experience required.
Valid Driver's license required.
Criminal background must indicate eligibility for the supervision of inmates.
Must obtain security training for the supervision of inmate workers as set forth by the Georgia Department of Corrections Standard Operating Procedures within six months of date of hire or first available opportunity.
Supervisory, marketing, and training experience are preferred.
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Provides proper onboarding and training for all adoption center volunteers to include reviewing volunteers to ensure they are demonstrating safe animal handling techniques, and reviewing safety rules, as well as also developing and maintaining volunteer log books, literature, and advertising materials.
Provides leadership, direction and guidance in conducting day-to-day functions of programs and services as it relates to all Animal Services volunteer programs.
Supervises volunteers while at the adoption center to maintain safety and compliance with the volunteer/foster guidelines, and ensures that volunteer activities do not interfere with, and are tailored to support, normal operations.
Identifies and coordinates volunteer needs for all volunteer programs, and provides operational support in conjunction with other staff and department teams.
Assists with special events, such as on- and off-site outreach and adoption events, by recruiting, training and supervising volunteers.
Coordinates scheduling of groups, breaking large groups into smaller ones, and ensures only a safe and manageable number of volunteers at the Adoption Center at any given time.
Attends appropriate volunteer recruitment events.
Maintains an internal labeling system tailored to ensure safer animal handling for staff, volunteers, and animals. Responsible for accurately entering and maintaining volunteer information.
Maintains accurate, up-to-date information in PetPoint and any existing volunteer management database as it relates to community programs participants.
Interfaces with the community to engage, recruit, assist, and onboard residents as potential volunteers and supporters. Manages the Doggie Day Out, Jail Dog Program and Pet Food Pantry Programs.
Works alongside leadership team, foster coordinator, and staff to develop and implement new, sustainable programs that align with the Animal Services strategic plan.
Communicates with volunteers in a timely and professional manner. This may include time outside of normal business hours. Communicate clear directions about after hours' events and activities.
Responds to inquiries and messages about all volunteer programs and works with the public, staff, and volunteers to address any complaints or issues.
Supervises inmate labor, as well as supervises and assigns work to Community Service Workers.
Maintains departmental reports, spreadsheets, and other data as required.
Performs other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of the policies, procedures, and activities of the Animal Services Department as they relate to the position of Volunteer Coordinator.
Ability to apply proper animal handling skills, basic medical knowledge and knowledge of individual animal temperament.
Ability to work independently, balance multiple projects, and meet deadlines.
Strong interpersonal, organizational, written, and communication skills to be used with people across a variety of skill levels, backgrounds, and perspectives.
Ability to work with volunteers and co-workers in a professional manner.
Ability to speak and present information publicly and transparently on behalf of the Department and the Department’s mission.
Knowledge of the terminology used within the department.
Knowledge of and ability to use computer and database software.
Ability to show leadership with individuals and groups.
Ability to use independent judgment in routine and non-routine situations.
Ability to plan, organize, and prioritize daily assignments and work activities.
Ability to comprehend and apply regulations and procedures of the department.
DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, animals, or things.
INTERPERSONAL COMMUNICATION: Requires the ability to speak and/or signal people and/or animals to convey or exchange information. Includes receiving assignments from co-workers, assistants, volunteers or supervisors.
LANGUAGE ABILITY: Requires the ability to read a variety of forms, informational documentation, directions, methods, or procedures. Requires the ability to complete reports, forms, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control, and confidence.
INTELLIGENCE: Requires the ability to learn and understand basic principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical, or professional languages including veterinary. Must be able to translate technical language into lay terms for volunteers.
NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; and multiply and divide.
FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with various animal control devices and office equipment.
MOTOR COORDINATION: Requires the ability to coordinate hands and eyes in using animal control or office equipment or in performing tasks.
MANUAL DEXTERITY: Requires the ability to handle a variety of items such as animal control devices and office equipment. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
COLOR DISCRIMINATION: May require the ability to differentiate between colors and shades of color.
INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under moderate stress when confronted with an emergency. Must be adaptable to managing conflict on a routine basis. Must be adaptable to coping with the grief associated with animal euthanasia.
PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear).
ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or leah.jagatic@accgov.com.
Total compensation at the Unified Government includes a comprehensive set of benefits, a well established culture of wellness, and a secure retirement that set us apart as a stable Employer of Choice where you can serve and make a difference in the community.
As an Employer of Choice, we offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Group Accident insurance
- Critical Illness insurance
- Employer paid basic life insurance
- Contributory term life insurance
- Whole life insurance
- Employer Paid Short Term Disability
- Long Term Disability
- Employee Assistance Program
- Paid Time Off
- 13 paid holidays
- Employer Paid Pension Plan (10 years of service)
- Deferred Compensation Program with employer match
- Tuition Reimbursement Program
- Public Service Loan Forgiveness Employer – Federal Student Aid
- Robust Wellness Program – earn up to $175 per quarter for participation
- Employee Fitness Center – free for employees, spouse, and children 18
- Free onsite health screenings (to include hearing, skin cancer, biometric screening, flu shots)
- Safety & Risk training and job related vaccinations
- Uniforms provided
- Ongoing Training Opportunities and Career Development – Government Wide Learning Management System
- Discount Admissions – ACCGov Parks, Georgia Aquarium
- Annual employee appreciation events
BENEFITS
http://www.accgov.com/434/Benefits
WELLNESS
http://www.accgov.com/wellness
CAREER DEVELOPMENT
http://www.accgov.com/index.aspx?nid=791
Salary : $175
