Lead Customer Service Representative

Atlantic Aviation
Carlsbad, CA Full Time
POSTED ON 1/15/2023 CLOSED ON 7/14/2023

What are the responsibilities and job description for the Lead Customer Service Representative position at Atlantic Aviation?

Did you ever want to work in aviation but didn’t know how to break into the industry? Do you like working in a fast-paced environment around some of the most incredible professionals in the industry? Did you ever wish that you could work for a company where you could grow your career? If so, Atlantic Aviation just may be the employer for you!

Headquartered in Plano, Texas, Atlantic Aviation operates the country's largest premier network of fixed base operations (FBO). With over 65 FBOs in 30 states, Atlantic provides a wide range of aircraft ground handling services including fueling and line services, ground transportation, catering, hangar, and ramp space. Our dynamic growth and outstanding customer service continue to set us apart in the aviation industry. Customer satisfaction remains at the forefront at every location. All our associates receive extensive professional training, so customers can be assured of the same high level of service, no matter which Atlantic facility they choose.

Responsibilities

We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Lead Customer Service Representative (Lead CSR). Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft. Our Lead CSRs provide the customer service support for these aircraft. Some examples include:
  • Maintain departmental practices and procedures that contribute to a positive and enjoyable work environment.
  • Greet customers in a friendly, professional manner and maintain appropriate continuous assistance to customers necessary to ensure good customer relations.
  • Check in and register customers and determine their specific needs and ensure proper follow up.
  • Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries.
  • Dispatch responsibilities - such as coordinating services between customers and Line Service personnel.
  • Assist in training of CSR's.
You will often be the first point of contact for clientele arriving at our facility. You will get the opportunity to interact with many large corporations’ flight departments and high profile clients. Customer service is of the highest priority, as well as professional and safe service.

We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer
We maintain a drug-free workplace and perform pre-employment substance testing
Qualified applications with criminal history will be considered for employment

Required Skills

  • High school graduation.
  • Minimum of 18 years of age.
  • Maintain confidentiality.
  • Previous experience in a customer service environment.
  • Experience with Microsoft Office products including Word and Excel.
  • Some leadership skills.
  • Excellent communication skills, both written and oral.
  • Good organizational skills.
  • Must maintain a valid state driver’s license.
  • Ability to comprehend and perform basic math calculations with minimal errors.
  • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

Salary : $35,100 - $44,500

Lead Customer Service Representative, Full or Part Time
Circle K -
Del Mar, CA
Lead Customer Service Representative, Full or Part Time
Circle K -
San Diego, CA
Customer Service Representative
Circle K -
Ramona, CA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Lead Customer Service Representative.

Click the checkbox next to the jobs that you are interested in.

  • Cash and Receipts Management Skill

    • Income Estimation: $40,896 - $58,799
    • Income Estimation: $37,272 - $49,218
  • Customer Engagement Skill

    • Income Estimation: $37,272 - $49,218
    • Income Estimation: $38,579 - $66,984
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Atlantic Aviation

Atlantic Aviation
Hired Organization Address Aspen, CO Full Time
Why You’ll Love This Line Service Technician Job $1,200 Monthly Housing Allowance (before taxes) for all employees at ou...
Atlantic Aviation
Hired Organization Address Oklahoma, OK Full Time
Did you ever want to work in aviation but didn’t know how to break into the industry? Do you like working in a fast-pace...
Atlantic Aviation
Hired Organization Address Juneau, AK Full Time
Why You’ll Love This Aviation Ground Personnel Job Did you ever want to work in aviation but didn’t know how to break in...
Atlantic Aviation
Hired Organization Address West Mifflin, PA Full Time
Why You’ll Love This Line Service Technician Job Did you ever want to work in aviation but didn’t know how to break into...

Not the job you're looking for? Here are some other Lead Customer Service Representative jobs in the Carlsbad, CA area that may be a better fit.

Entry Level Customer Service Representative

Business Service Management, Chula Vista, CA