Dispatcher

EXECUTIVE LIMOUSINE AND TRANSPORTATION COMPANY SEEKING EXPERIENCED DISPATCHER 

Job Summary

Atlantic Limousine & Transportation is seeking an experienced daytime dispatcher to add to the team. If you have previous experience in dispatching, are good at multi-tasking, enjoy working in a fast paced environment and would like to become an asset to a stable and evolving company, we would like to hear from you.

Responsibilities and Duties:

• Provide superior customer service throughout entire reservation/closing of reservation.

• Promote highest level of safety, security and sensitivity throughout the company.

• Assign vehicles (in company rotation) to Chauffeurs and instruct Chauffeurs of each itinerary. Conduct reports and document all vehicles that have problems, and work around that situation.

• If working overnight, MUST check notes and all reservations for the next day.

• Track drivers using GPS to ensure timely arrival to clients. MUST notify clients if Chauffeur will be late for pick up and constantly monitor traffic flow.

• Monitor dispatch board for any changes and possible difficulties that may arise.

• Close monitor of reservation emails and make sure new reservations or changes to reservations are added .

• Update portals to ensure all information matches what's listed in system and prioritize reservations.

• Inform clients of any changes to reservations or vehicle up-grades

• Assist Customer Sales Reps when working at high volume. If working overnight MUST be able to take new reservations and/or issue quotes.

• Report any changes to reservations to affiliates/bookers. Especially if additional charges are involved.

• Report ALL deviations to affiliates, booking personnel and management.

• Ensure all drivers receive fair share of work based on ranking. Document drivers refusing work.

• Update detailed information regarding drivers, reservations and vehicle problems

• Ensure Chauffeurs complete Pre/Post inspections

• Report ALL vehicle issues as they are noticed from inspection and document, if required.

• Gas/Key checklist ensure all are accounted for.

• Assist with monthly checks/inspections of vehicles.

• Work proactively with reservations to ensure the next five (5) days are scheduled

• Update and note driver schedules daily

Qualifications and Skills:

***MUST HAVE 1 YEAR MINIMUM EXPERIENCE***

• MUST possess the ability to establish a good working relationship with co-workers, subordinates, customers, and vendors.

• MUST display a high degree of moral and personal integrity, work ethic and honesty should be unquestioned.

• MUST possess good time management skills.

• MUST show interest in obtained position and the overall success of the company.

• Be VERY reliable and punctual to work.

• Display best work practices and keep non-productive time to a minimum.

• MUST have strong knowledge of Internet search engines and e-mail programs. Be able to quickly adapt to other electronic technologies that are or will be used in the Industry.

• MUST exemplify professionalism in personal appearance in accordance with company standards.

• Be willing to go beyond regular assigned duties if necessary or at the request of supervisor.

Salary : $16 - $18