Inside Sales Agent

Overview

This position supports the Sales Director with a key focus on mining and growing existing customer accounts with short-term selling and outbound calls. The role will also have a strong focus on maximizing revenue, fulfilling flight allocations and working with our customers to meet their needs while providing a professional and positive experience.

Responsibilities

• Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
• Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
• Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
• Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
• Handle complaints in line with the company policy, escalate for management review for any out of scope situations
• Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
• Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
• Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)

Qualifications

• Bachelor’s Degree or related experience is preferred
• 2 years customer facing direct sales experience, experience in cargo customer service will be preferred
• Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
• Availability to work on a flexible schedule (weekends, holidays) in shifts
• Demonstrated ability of customer service skills, interacting with customers and being client focused
• Ability to prioritize tasks and multi-task with high attention to detail
• Critical thinking and problem solving skills to adapt to different situations and meet customer needs
• Must demonstrate integrity and accountability, being punctual and reliable
• Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
• Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
• Must be legally authorized to work in the United States
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

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