IT Assistant

Atlas Surveying, Inc. is an industry-leading professional land surveying firm with offices in Savannah/Hilton Head, Charleston, Charlotte and Greenville/Spartanburg.  We use conventional tools, robots, and drones to conduct surveys and perform certifications, and to provide real-time GPS and aerial mapping.  We serve real estate developers, and construction, architectural and engineering firms in the public and private sectors. 

Atlas Surveying, Inc. is accepting resumes for the position of IT Assistant. Responsibilities will include troubleshooting, minor workstation repairs, projects as assigned, etc. (read on to see more). 

Atlas Surveying offers:

• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Plan
• Quarterly Performance-based Bonuses

Key Skills:

• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Great customer-service and interpersonal skills
• Keen attention to detail
• Problem-solving and basic trouble shooting skills
• Comfortable in a fast-paced environment
• The ability to be assertive
• Results-Driven
• The ability to be accountable and take responsibility
• Advanced Knowledge of various Microsoft Operating Systems and Desktop Applications
• Working Knowledge of Microsoft-365 and Active Directory Platforms
• Working Knowledge of Distributed Networking Concepts
• Basic Knowledge of Unix-based Operating Systems, Server Applications, and the Unix CLI
• Basic Conceptual Understanding of Virtualization, Para-Virtualization, and Nodal Computing

Basic Responsibilities:

• Respond to a wide and varied array of user requests for service and support, troubleshoot issues and problems and work with senior IT staff to develop and implement solutions.
• Troubleshoot and support various workstation PC hardware components, troubleshoot and support various general-purpose office equipment (laser printers, plotters, and automatic document scanners), desktop operating system software, and application software.
• Perform minor repairs to workstation PC hardware and general-purpose office equipment and arrange third-party vendor support if necessary.
• Install and monitor various software and application updates
• Monitor backup systems and procedures to ensure data availability and accessibility.
• Record activities, solutions and other responses to requests for service.
• Assist in maintaining inventory records and documentation for equipment.
• Consult with senior IT staff to perform research and evaluate products to assist in the selection
  and purchase of equipment and installation or upgrade of systems.
• Assist users in determining appropriate software configurations to meet needs.
• Develop and provide user training for basic hardware and software use.
• Provide backup technical support for distributed network infrastructure (edge routers, overlay networks, switching infrastructure, and wireless access point), power conditioning systems, telephone systems, building perimeter alarm systems, and video security monitoring systems.
• Maintains open communication and positive working relationship with staff.
• Perform other duties/projects as assigned.

Qualifications:

• At least one year of Tier-1 or entry-level IT Support Helpdesk experience is preferred.
• Previous work in a related industry (i.e., commercial or residential real estate development, construction, professional surveying or architectural firm) a plus.
• Excellent verbal and written non-technical communication skills.
• Excellent technical writing skills
• Ability to work collaboratively with various other staff groups and to represent Atlas professionally with clients and prospects.
• Initiative.  Ability to operate independently.  Adaptive to change.
• Demonstrated leadership and problem-solving skills.
• Integrity.  Personal responsibility. 

Learning opportunities include:

• Installation and certification of both vertical and horizontal cable plants (CAT6, TWINAX, and MM fiber)
• Distributed enterprise network infrastructure operation and administration
• Distributed data-center systems assembly and provisioning
• Server system configuration of both Windows and Unix-based systems in fully virtualized and para-virtualized distributed nodal environments
• Provisioning and deployment of para-virtualized systems in distributed network environments
• Operation and Administration of distributed Windows and Unix multi-nodal computing environments

 Physical Requirements:

While performing this job, the employee is frequently required to sit, stand, talk and hear.  The employee may occasionally, bend, stoop, and reach, and lift or move up to 25 pounds. The work is primarily in an office setting.  Specific vision abilities required by this job include close vision and ability to adjust focus.  The noise level in the work environment is moderate. 

 Disclaimer:

 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside their normal scope of responsibilities from time to time, as needed.