Telesales Consultant

Telesales Consultant is responsible to handle the inbound & outbound sales calls with a high close rate. Be able to effectively understand customers’ needs and transition the call into a successful sale with installation appointments. Can effectively locate consumer within the sales footprint and provided them with the best service for the area. Will effectively maintain high satisfaction for existing customer base. Build the value and set expectations so that the customer understands the services they signed up for and the timeline of the installation. Effectively talk the consumer through the service agreement and get a verbal agreement at end of call. Sales goals will be provided on a monthly planning basis. Agent will be expected to perform with integrity and own the consumers experience through the first 90 days of the consumer’s tenure. Sales consultants will also comprise the door-to-door team roles, Reps will be asked to travel to new areas to sell or presell as the network and leadership see fit.

Duties and Responsibilities (include but not limited to):

• Reports directly to the Sales Lead.
• Complete inbound calls and outbound campaigns with a high conversion rate.
• Maintain excellent customer satisfaction with new and existing consumers
• Own the customer experience from answering the phone through the 90-day post install.
• Ability to assist with customer basic tech support questions.
• Possesses an excellent understanding of sales, distribution, fixed wireless broadband, and installation
• Actively participates in sales competitions
• Competitive, social, and physical landscape of the market.
• Upholds existing Choice policies
• Be the expert on consumer and SMB for all product lines (Broadband, Wireless, and VoIP)
• Effectively use and execute the mapping software to get consumers accurate latitude and longitude.
• Be able to travel 20% of the year for training and door to door campaigns.

Required Qualifications:

• Strong positive phone skills
• Ability to speak to anyone
• Effective ability to transition the call into a sale
• Efficient personal time management
• High close rate of sales calls
• Effectively can meet or exceed monthly sales goals
• Maintain and own Customer experience
• Ability to Travel for training and in person meetings
• Ability to travel for Door to Door selling
• Ability to successfully retain virtual trainings

Education and Experience Requirements:

• High School diploma or equivalent
• 1-year sales or support experience

Preferred Qualifications:

• Call center experience
• Working knowledge of Choice Billing and support systems as well as Microsoft Office suite
• Thorough understanding of industry-wide wireless products and services
• Bilingual speakers are not required but desired

About the Company:

Commnet, based in Castle Rock, Colorado, is focused on closing the digital divide in Rural America and Tribal Lands in the Western U.S. Commnet has a long and rich history of deploying communications in parts of America where there were no or few options. The Company’s initial focus was to bring basic mobile wireless communications as a Mobile Network Operator, offering Mobile Wireless and Mobile Lifeline services to remote customers as well as provide a large roaming footprint for the customers of all national network operators when they come to visit and explore the beautiful rural West. Today, Commnet’s focus and vision are now to connect Rural America to broadband communications in these same areas, deploying fiber middle-mile and distribution fiber to deliver retail fiber to the home (FTTH) and fixed wireless broadband services where they are needed most. Commnet is also a large wholesale provider to local Wireless Internet Service Providers (WISPs), Incumbent and Competitive Local Exchange Providers (ILECs/CLECs) as well as a build/operation partner for 5G mobile Sites for the national Mobile Network Operators. The Company also brings operational expertise to Tribal and local County and regional partners, sharing in the cost and operational responsibilities of running reliable broadband communications, but doing so with a feel that is familiar to local residents and businesses.

The Commnet mission is simple: to enable (through partners and carriers) or directly deliver high-quality broadband communications services to Tribal Communities and Rural America, driving digital inclusion and providing access to education, work, healthcare, safety, entertainment, and community connectivity.

Compensation & Benefits:

• Hiring Compensation Range: Compensation determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
• Benefits: Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote health and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, short/long term disability coverage, parental leave, emergency travel assistance, and 401k. All employees also get access to the Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness issues.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.