Group Director, Client Services

Who We Are: 

ATTN: bridges entertainment with topical issues to explain the world around us. We are leaders when it comes to reaching people who want context on the issues and conversations that matter to them. Our company is made up of three key lines of business: a social-first publisher delivering purpose driven stories to audiences every day, a full-service creative agency producing culture-bending creative and a production studio creating everything from short form social to longer form storytelling.

Who You Are:

As Group Director, Client Services, you will be responsible for a portfolio of key businesses. You are a trusted advisor, your focus is on strategic development and ensuring that ATTN:’s Creative Agency services are pivotal to improving business results. You are responsible for long-term planning, strategic consulting, account growth of established pieces of business as well as supporting business development to draw net new clients. You set the direction of your portfolio and create conditions for our teams to be successful. Additional responsibilities include team leadership, management and oversight. You are working to deliver world class marketing programs in service of our client’s and partners all while driving forward the success of ATTN:’s Creative Agency.

What You’ll Do: 

• Manage and identify executive level relationships with each client within their portfolio
• Drive strategy for their account by developing account plans which include the client’s business mission, goals and objectives, organization chart, key stakeholders, influencers and decision makers, integrators, dependencies and barriers
• Accountable for client satisfaction and financial health of the business portfolio
• Actively engage the ATTN: executive team for growth opportunities within their portfolio
• Responsible for the P&L, develop ongoing risk assessment and manage plans to protect revenue and growth
• Oversee and approve all scopes of work and budgets
• Coach team members on best practices around internal and external communication, oversee team appraisals and monitor career growth paths for the team
• Provide thought leadership across culture, trends, marketing, media and brand landscapes; positioning ATTN:’s Creative Agency at the forefront of content and digital marketing
• Serve as an architect of internal account operations and process, working with the Managing Director to cascade and implement processes for the Client Service team
• Be a central point of contact for executives and management on all client related business
• Foster internal relationships between ATTN:’s Creative Agency and other lines of business (Brand Partnerships & Originals) to encourage work share and optimization of all revenue opportunities for the company

Secondary Responsibilities:

• Work hand-in-hand with the to-be-hired Director, Business Development, Managing Director and ATTN: executives for select proactive outbound (lead generation) and inbound new business opportunities from qualification through close including supporting the full pitch process seamlessly with all the key stakeholders

Qualifications:

• 12 years of experience in client services, management consulting, publishing or other related fields
• Passionate leader of integrated business teams that harness brand and customer insight to drive transformational marketing strategies and results
• Proven track record in building world class brand marketing strategies and propositions, delivering true ROI
• Proven track record delivering exponential growth within a marketing organization
• Excellent presentation skills and experience with leading strategy sessions
• Exceptional analytical/quantitative skills; strategic thinker who is always solutions oriented.
• Strong verbal and written skills
• A mentor and a motivator – you strike the right balance between getting people to think for themselves, but knowing they are supported during the decision making process
• Entrepreneurial spirit – you drive excellence by pushing for out of the box thinking; you can spot an opportunity long before the client has
• Client whisperer – clients look to you for guidance and trust your approach
• You have the ability to drive efficiencies through process improvements/automation
• Strong interpersonal skills that encourage team cooperation, promote enthusiasm and motivate strategic thinking
• You lead by example with a strong work ethic and big personality that inspires the best approach to internal and external communication, exemplifies accountability and follow through
• Calm under pressure but fiery about delivering best in class work
• Self-motivated, you just get on with it; driven and able to work independently as well as part of a team in a fast paced environment

Our Commitment to Inclusion & Diversity:

As an Equal Opportunity Employer, ATTN: is committed to building and fostering a workplace of diversity and employee inclusion. ATTN: does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.