What are the responsibilities and job description for the IMS Service Desk Endpoint Support Associate position at Auburn University?
Position Details
Position Information
Requisition Number
S2631P
Home Org Name
Development HR Employment
Division Name
Vice President for Development
Position Title
IMS Service Desk Endpoint Support Associate
Job Class Code
MA35
Appointment Status
Part-time
Part-time FTE
.5
Limited Term
No
Limited Term Length
Job Summary
Auburn University Advancement seeks a part-time IMS Service Desk Endpoint Support Associate to join the team! This representative’s role is to provide a point of contact for Advancement team members to receive support and maintenance within the organization’s computing, technology, and AV environment. This includes, but not limited to, installing, diagnosing, repairing, maintaining, and upgrading all PC and Mac hardware and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person and remotely by telephone, e-mail, instant message, or other collaboration tool) in a timely and accurate fashion and provide end-user assistance where required.
About Auburn: Auburn was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years! Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn.
About Auburn: Auburn was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years! Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn.
It’s a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!
Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.
Essential Functions
- Perform on-site or remote analysis, diagnosis, and resolution of simple and complex computing problems for end-users and recommend and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user client technology and related hardware and software to deliver required service levels.
- Collaborate with System/Network administrators to ensure efficient operation of the company’s desktop and remote computing environment.
- Where required, administer, and resolve issues with associated end-user technology, networking, or software products.
- Receive and respond to incoming calls, e-mails, and messages regarding technology problems.
- Ensure that physical connections are in proper working order.
- Maintain an inventory of all technology equipment, including but not limited to monitors, keyboards, laptops, tablets, cell phones, televisions, and other equipment.
- Accurately document all incidents and requests, including instances of technology equipment or component failure, repair, installation, and removal.
- If necessary, liaise with third-party support and hardware equipment vendors.
- Ensure AV equipment is in working order for all in-person and remote meetings.
- Conduct research on technology products in support of procurement and development efforts. Evaluate and recommend products for purchase.
- Work with other staff members on additional projects and tasks as assigned.
Minimum Qualifications
Minimum Qualifications
Endpoint Support Associate
High school diploma and 8 years of relevant experience OR
High school diploma and 8 years of relevant experience OR
Associate’s degree and 4 years of relevant experience OR
Bachelor’s degree and no experience.
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Minimum Technology Skills
Minimum License and Certifications
Desired Qualifications
Desired Qualifications
Posting Detail Information
Salary Range
$18.70-$28.08/hour
Job Category
Information Systems/Technology
Working Hours if Non-Traditional
City position is located in:
Auburn
State position is located:
Alabama
List any hazardous conditions or physical demands required by this position
Posting Date
04/18/2023
Closing Date
04/28/2023
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
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