Service BDC/Guest Services Representative

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 18 dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas.

Here at Cavender Auto Family we believe in “Making Confidence Happen” (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!

Audi Dominion a Cavender Auto Family Dealership, is currently looking for a talented Service Business Development Reps to join our growing family and help “Make Confidence Happen”

Why Work at Audi Dominion a Cavender Auto Family Dealership:

• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

Here is what you will be doing:

• Screen inbound & outbound calls to generate service appointments via phone or internet
• Handle all incoming service calls
• Set service appointments
• Work with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etc
• Handle all incoming service calls
• Set service appointments
• Work with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etc
• Provide outstanding customer service with problem solving skills & product knowledge
• Establishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales results

Here is what you will need:

• High school diploma/GED required
• Enthusiastic and motivated individual seeking an opportunity to be successful 
• Engaging personality with strong communication and customer service skills
• Proficient on multi line phone system & computer software such as Microsoft word, Microsoft excel, Microsoft outlook, and Google.
• Must be organized, detailed oriented, able to multitask, and have great listening skills.
• Previous customer service experience is a huge plus
• Must have a clean & valid driver’s license
• Must be submit to pre-employment screening to include criminal background check and drug screening
• High School Diploma/GED is required

We are a equal opportunity employer.