Field Engineer

Description

At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education.

We are currently seeking a full-time Field Engineer for our Alpharetta, Georgia office.

This position is responsible for implementing Audio Enhancement systems within the K-12 environment.  This position will also assist in the quoting process, walking projects, performing site surveys, overseeing projects to completion, etc. It is also responsible for providing excellent customer service and technical support as needed to customers during and after implementation. Successful candidates will be technically minded, have AV and Networking experience, and possess excellent work ethic and customer service skills. 

Duties Include

• Installation of servers and head-end hardware
• Assist the Sales Engineering team with site surveys as needed.
• Build and maintain relationships with customers
• Provide technical support to internal and external customers
• Identifying network related issues on customers networks involving Audio Enhancement products.
• Provide support in the field and complete commissioning projects

Requirements

• Strong AV and networking knowledge
• Strong communication skills to work with internal and external parties. 
• Ability to effectively troubleshoot over the phone, remote sessions, or email.
• Ability to work well as a member of a team, collaborating to find solutions.
• Significant overnight travel is required.
• Strong customer service skills
• Strong organizational skills
• Strong trouble shooting skills.
• Must be authorized to work in the United States

Compensation

Hourly wage is negotiable depending on skill and experience. Benefits include outstanding work environment, opportunities for growth, medical, dental and vision insurance, PTO and matching 401(k).