DCG Clinics Support Specialist - Job Opening 241253

DCG Clinics Support Specialist - Job Opening 241253

How to Apply:

To be considered an applicant for this position, you must apply online at http://www.augusta.edu/hr/jobs, search job opening: 241253.

Required Qualifications

Associates degree from an accredited college or university and two years of relevant experience

OR

High School graduate, GED, or equivalent from a recognized State or Federal accrediting organization and three years of relevant experience

· Must be capable of performing high-level customer service at all times.

· This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Job Summary

Responsibilities to include but not limited to:

Schedule
Accountable for maintaining a productive schedule for the providers to meet production and financial goals of practice. This requires maintaining lists of patients awaiting appointments who can be contacted as cancellations occur, concentrating on current day first, next day, etc. as current day takes priority. This includes advising patient of payment policies at time appointment is scheduled for new patients. Also requires keeping up to date recall list for ensuring patients are appropriately treated on regular recall basis.

Customer Service
Must adhere to DCG's high customer service standards by greeting each patient with a friendly and welcoming reception. Responsible for assisting in checking-in patients as they arrive for appointments. This includes updating of patient information, insurance verification, and receiving/posting payments from patients and/or consulting with patient of various payment options. Ensures that all patients are either scheduled for their next appointment, pending appointments are created or recalls are established for all active patients upon completion of their appointments. Check-out patients and collect and post any payments due. Notify patient of their financial obligations for their next appointment.

Administrative Duties
Must be courteous and professional when handling incoming calls from new patients to meet high customer service standards. They may be calling to inquire about the services offered by the DCG so they could potentially become new clients. Includes registering patients into axiUm computer system with accurate and complete information as well as generating and sending a new patient welcome letter.

Appointments & Referrals
Must deliver pleasant and responsive customer service when contacting patients to re-schedule appointments as providers become unavailable due to conflicts in schedules or sickness. Maintains referrals in the order that they are received, schedules referral appointments and monitors referrals action status. Generates follow-up correspondence to referring providers.

General Office Duties
Responsible for assisting in answering incoming general calls in a considerate and proficient manner to provide quality customer service. This could be, but is not limited to, handling inquiries regarding patient accounts, requests for scheduling or re-scheduling appointments or redirecting calls to the appropriate department as determined by the nature of the call. It may also include patients with emergency dental needs and scheduling appropriately.

Reports
Responsible for generating reports in axiUm of unscheduled treatment and contacting patients for scheduling of continued care. This includes, but is not limited to, failed appointments list, pending appointments list and recall lists. Mail merge of letters for efficient patient management.

Patient Accounts
Assist patients in accessing accounts to determine charges as well as account balances. Assist residents, faculty, staff, and patients with appropriate account information. Ensure that any changes, discrepancies, or corrections regarding an account are directed to the appropriate areas of responsibility.

Other Duties
Perform all other related duties/tasks as assigned.

Shift/Salary

Shift: Days; Monday – Friday

Salary to be commensurate with qualifications of selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until filled.

Conditions of Employment

All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during the course of their employment and beyond.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Other Information

This position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. “Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success.”

Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: One location