Concierge

LMR is seeking an outgoing, passionate, and detail-oriented Concierge. The Concierge focus is on the creation of guest experience at Lone Mountain Ranch and maintaining the highest level of guest service and satisfaction as possible. He/She will accommodate ranch patrons by creating guest itineraries through pre arrival communication, facilitating itinerary changes and all “On-Ranch” guest needs, recommending activities and tour times, as well as local attractions. He/She will be responsible for meeting guests face to face at check-in and maintaining an open line of communication throughout the duration of the guest stay.

Essential Functions:

• Answer inquiries pertaining to ranch services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Assist in all guest needs involving itinerary changes, booking on and off ranch activities and/or dining.
• Effectively communicate changes and/or issues to all affected departments on ranch.
• Responsible for assisting guests with all special requests for services or information.
• Handles all guest questions and problems within empowerment guidelines.

Requirements:

• High School Diploma required
• Prior hospitality front desk experience preferred
• Knowledge of guest service principles and practices
• Knowledge of relevant computer applications
• Have good judgment when dealing with guests
• Be able to make decisions quickly and efficiently
• Excellent problem-solving skills
• Must be good at organizing and planning
• Excellent Communication Skills
• Excellent attention to detail
• Must be able to work under high stress environments
• Must be able to work well with others
• Must be able to lift 50 lbs
• Must be able to stand for long periods of time

• 
  Seasonal Bonus Program:
  • All hourly employees will be able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program.
• Staff Cafeteria:
  • We also want to keep you hydrated and nourished. So you will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone’s day.
• Ranch Gratuity:
  • In addition to your hourly rate, you will receive a ranch gratuity unique to us, which averages $2-$6 per hour worked, dependent on business levels and LMR staffing count. I know right?!
• Ranch Wide Activities:
  • We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door.
• Health Insurance:
  • If you remain with us and worked a minimum of 1560 hours in a 12 month look back period, from your first day of employment, you are eligible for medical, dental, life and vision insurance. This will be effective the first of the month following 30 days of your full-time employment hire date or status. The Ranch will pay for 80% of the premiums for employees and any dependents. Employees will be responsible for paying the remaining 20% of the premiums. Payment is deducted automatically from the employees semi- monthly pay check at a pre-taxed rate.
• Arrival
  • While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should come to us by air. Once you get on property, you may feel a little altitude. After all, this historic ranch is nestled into this beautiful valley at 6600 ft. so we will have a high-altitude amenity package waiting for you, compliments of your new team members.
• Uniforms:
  • Receive uniforms from the ranch and you’re ready to become a valuable member of the Lone Mountain Ranch team!