Commercial Insurance Customer Service Representative

Commercial Insurance Customer Service Representative

Employment Type: Full time

About You:

Enjoy helping others and are detail oriented. You are comfortable with talking to people on the phone and using a computer all day, so you are computer literate. Like to work with numbers and learn new things. You desire to be part of a team and want to be part of the solution. If this sounds like you, please read on.

About Us:

We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.

Our hours are Monday thru Friday from 8:30 – 4:30 and we will provide training. You may be asked to work occasionally during an evening or Saturday to support local and community events.

Job Responsibilities:

• Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper.
• Quoting and spreadsheeting
• Supporting teammates with follow up for clients and prospects.
• Research and resolve coverage questions.
• Promptly respond to client needs either on the phone or electronically.
• Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs
• Cultivate new opportunities and offer additional lines of insurance through consultative selling
• Assist with other office duties as they arise and are needed

Professional and Personal Skills:

• Proficient with Microsoft Word, Excel, Outlook and a calculator
• Type quickly and accurately
• Excellent communication skills both verbal and written
• Organized, structured, punctual and will follow the rules
• Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest

Wages and Compensation:

• We offer competitive base wages starting between $22 - $30 depending on experience and if you already have a license. You will also earn commission on top of your base.

Experience Requirements:

• No previous insurance experience is required. We will train and educate the successful candidate. However, having previous experience working within the insurance industry is a bonus.

How to Apply:

• Email your resume to Team@aurorainsurance.net

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k) matching
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person