BDC Representative

Who We Are
At Auto Resources our people are our most valuable assets. We are always looking for talented additions to our team that not only bring a value-added skill set but are aligned with our company’s culture. We are seeking to hire a BDC representative.

Our mission is to provide the highest quality of service to our customers, so we are proud to give our employees the tools and training they need to be successful. If you are looking to work in a rewarding industry at a company that values your contributions, we would like to hear from you!

What We Offer

• Paid Vacation
• Ongoing Professional Development
• Inviting and Inclusive Team Culture
• Career Growth and Internal Promotions
• Competitive Wage Plans

BDC representative Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, service teams and dealership management.
• Utilize CRM tracking system daily.

BDC Representative Qualifications

• At least one previous role based in customer service experience
• 2 years of Call Center experience preferred but not required
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefit Conditions:

• Only full-time employees eligible

Paid Training:

• Yes

Work Remotely

• No

Job Type: Full-time

Pay: $43,500.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus
• Tips

Work Location: One location

Salary : $43,500 - $125,000