Customer Service Administrator

Job Summary

The Customer Service Administrator will provide general support for the customer service team and other internal departments.

Duties and Responsibilities

• · Validate, amend, and process customer purchase orders
• · Expedite, liaison and follow up with internal resources on pending orders
• · Track Late Orders
• · Return Goods Processing for Sales and Quality/Warranty Department
• · Compile Repair Evaluations and/or Storeroom Lists
• · Document Control (Attaching records into our proprietary system)
• · Provide General Customer Service to Internal Departments
• · Maintain an in-depth knowledge of our various products
• · Entering shipment details at the end of the business day into our CRM system
• Answer and route phone calls received via the main line.
• Greet and check in visitors.
• · Other duties as may be assigned

Qualifications and Education Requirements

· 2 years minimum administrative experience

· High school diploma or equivalent

· Competency with Microsoft Office suite of applications

· Able to effectively communicate via phone and in writing (e-mail).

· Able to work in an office environment; possibly seated and on a phone for long periods.

Required Competencies

· Action Oriented - Enjoys hard work; is action oriented & full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise

· Approachability - Is easy to approach & talk to; spends the extra effort to put others at ease; can be warm, pleasant, & gracious; is sensitive to & patient with the interpersonal anxieties of others; quickly builds strong rapport; is a good listener.

· Composure - Is cool under pressure; does not become cynical, moody, or hostile when times are tough; is considered mature; can be counted on to hold things together during tough times; can manage personal stress; is not knocked off balance by the unexpected

· Customer Focus - Is dedicated to meeting the expectations & requirements of internal & external customers; gets first-hand customer information & uses it for improvements in products & services; talks & acts with customers in mind

· Informing - Provides the timely information that others need to know to do their jobs effectively; provides direct, feedback & information to customers & team members so that they can make accurate & timely decisions

· Listening - Practices attentive & active listening; has the patience to hear people out; can accurately restate the thoughts & opinions of others even when he/she disagrees

· Organizing - Can orchestrate multiple activities at once to accomplish a goal; uses resources effectively & efficiently; arranges information & files in a useful manner

· Written Communications - Able to write clearly & succinctly in a variety of communication settings & styles; can get messages across that have the desired effect

Other Skills & Attributes

· Attention to detail

· Time Management

· Accuracy

· Organizational Skills

· Dependability

· Ability to handle conflict in a professional manner and make a good impression

· Ability to Multi-Task

· Ability to mirror customer style

· Strong interpersonal skills

Additional Notes

Inter-relationships include working with sales team and manufacturing departments (maintenance, engineering, and purchasing departments).