Job Summary The Customer Service Administrator will provide general support for the customer service team and other internal departments. Duties and Responsibilities
Qualifications and Education Requirements · 2 years minimum administrative experience · High school diploma or equivalent · Competency with Microsoft Office suite of applications · Able to effectively communicate via phone and in writing (e-mail). · Able to work in an office environment; possibly seated and on a phone for long periods. Required Competencies · Action Oriented - Enjoys hard work; is action oriented & full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise · Approachability - Is easy to approach & talk to; spends the extra effort to put others at ease; can be warm, pleasant, & gracious; is sensitive to & patient with the interpersonal anxieties of others; quickly builds strong rapport; is a good listener. · Composure - Is cool under pressure; does not become cynical, moody, or hostile when times are tough; is considered mature; can be counted on to hold things together during tough times; can manage personal stress; is not knocked off balance by the unexpected · Customer Focus - Is dedicated to meeting the expectations & requirements of internal & external customers; gets first-hand customer information & uses it for improvements in products & services; talks & acts with customers in mind · Informing - Provides the timely information that others need to know to do their jobs effectively; provides direct, feedback & information to customers & team members so that they can make accurate & timely decisions · Listening - Practices attentive & active listening; has the patience to hear people out; can accurately restate the thoughts & opinions of others even when he/she disagrees · Organizing - Can orchestrate multiple activities at once to accomplish a goal; uses resources effectively & efficiently; arranges information & files in a useful manner · Written Communications - Able to write clearly & succinctly in a variety of communication settings & styles; can get messages across that have the desired effect Other Skills & Attributes · Attention to detail · Time Management · Accuracy · Organizational Skills · Dependability · Ability to handle conflict in a professional manner and make a good impression · Ability to Multi-Task · Ability to mirror customer style · Strong interpersonal skills Additional Notes Inter-relationships include working with sales team and manufacturing departments (maintenance, engineering, and purchasing departments). |
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