Network Engineer

Looking for a way to influence the health and healthcare of many?

If so, we’d love to hear from you! Our mission-driven organization is focused on the “Triple Aim” - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.

UNITE HERE HEALTH serves 190,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

 Key Attributes:

• Integrity – Must be trustworthy and principled when faced with complex situations.
• Ability to build positive work relationships – Mutual trust and respect will be essential to the collaborative relationships required.
• Communication – Ability to generate concise, compelling, objective and data-driven reports.
• Teamwork – Working well with others is required in the Fund’s collaborative environment.
• Diversity – Must be capable of working in a culturally diverse environment.
• Continuous Learning – Must be open to learning and skill development.  As the Fund’s needs evolve, must be proactive about developing new areas of expertise.
• Lives our values – Must be a role model for the Fund’s BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)

UNITE HERE HEALTH is seeking a Network Engineer to support and maintain the design and integrity of the network, including internal, external, hosted and cloud environments.  This role will be responsible for supporting the network infrastructure, introducing enhancements, and be part of the design, implementation, and testing of systems and infrastructure in support of business needs. The Network Engineer will provide technical assistance to team members with high-level system and networking requests.

The Network Engineer will provide onsite and remote support, will work independently and as part of a team to urgently analyze technical issues, address escalations, work with the project manager on team related projects, on smaller requests/enhancements.  This position will also be responsible for securing and managing network infrastructures to protect productivity, mitigate threats, and reduce costs.

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Independently oversees the design, configuration, installation, and test of IT network systems primarily consisting of Cisco, Meraki, Fortinet, HP, and MS Windows based LAN/WANs
• Point of contact with consultants and vendors on architecture design
• Assists in the planning of larger scale system projects and develops detailed designs with supporting implementation test and transition plans
• Work with cross functional teams to communicate the engineering design plan in support of the development and deployment of network plans, upgrades, and enhancements
• Administers capacity management of currently deployed IP devices, probes, applications, licenses and links
• Designs, integrates, develops and tests data networking solutions for voice and data networks
• Works with new architectures and product introduction to make them standard implemented solutions in the network
• Work with security team to analyze and assess vulnerabilities in the infrastructure (software, hardware, networks), investigate available tools and countermeasures to remedy the detected vulnerabilities and recommends solutions and best practices
• Work with security team to analyze and assess damage to the data/infrastructure because of security incidents, examine available recovery tools and processes and recommend solutions
• Stay abreast of technical trends and directions in the technology and investment management vendor communities and identify new opportunities for use of this technology
• Educates the technical team and appropriate management in use of the technologies 
• Executes capacity planning and monitoring processes for technologies
• Develops, monitors, reports and presents key infrastructure performance metrics for technologies 
• Subject Matter Expert (SME) relied upon to resolve issues: Break/Fix (Level 2/3):
• Chronic Issue Resolution: Assists as a member of an assigned resolution task force
• Monitors incident and problem management tickets to look for patterns and raise awareness
• Drives periodic health checks with technology vendors
• Develops dashboards, metrics and benchmarks for the technology
• Develops lifecycle processes around the technology deployed
• Develops technology overviews and roadmaps in conjunction with technology vendors
• Creates and maintains documentation and designs
• Develops and documents the service architecture
• Participates in on call rotation
• Sets goals and achieve measurable results
• Contributes ideas to plans and achieving department goals
• Demonstrates the Fund’s Diversity and Inclusion (D&I) principles in their conduct at work and contributes to a safe inclusive culture with equitable opportunities for success and career growth
• Exemplifies the Fund’s BETTER Values in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

Must be fully vaccinated for COVID-19

Years of Experience and Knowledge

•  5 ~ 7 years of direct experience minimum
• Working knowledge and experience in supporting and maintaining technologies in scope
• Experience in working with vendors for technology enhancements and solutions
• Strong background and understanding of the technical direction in this space and the prevailing standards
• Proven history of being able to influence business and IT peers and management in the decision making process
• Experience with connecting securely to remote hosted and cloud providers a plus
• Experience in a virtualized environment
• Demonstrable knowledge of network architecture, design, operational support 
• Basic knowledge of Windows and UNIX security with operations support and troubleshooting

Education, Licenses, and Certifications

•  Bachelor's degree in Computer Science or related field or equivalent work experience required
•  Preferred: Certification in CCNP

Skills and Abilities

•  Intermediate level Microsoft Office skills (PowerPoint, Word, Outlook)
•  Intermediate level Microsoft Excel skills 
• Thorough knowledge in:
  1. Operating Systems (iOS, NxOS, etc)
  2. Switching (Capacity Planning & VLAN’s)
  3. Routing (OSPF, Ripv2, BGP, EIGRP)
  4. WAN (MPLS, VPLS, VPN)
  5. VPN (Site-to-Site, multi, etc)
  6. Voice (POTS, VoIP, SIP)
  7. WiFi
  8. Load Balancing
  9. Edge Security
  10. Familiarity with other Infrastructure Technologies (AD, DHCP, DNS, WINS, Data Center)
  11. Experience with Fortinet a Plus
• Ability to:
  1. Self-manage on projects and day to day operations.
  2. Manage competing deadlines and multiple projects in a fast-paced environment
  3. Perform the essential functions of this job with or without reasonable accommodation
  4. manage complex projects: developing project plans/schedules; delivering a product or service in a timely and cost-effective manner
  5. Understand Cloud computing services, and interconnectivity with these services
  6. Effectively make decisions in regards to resolving risk and vulnerabilities in the environment
  7. Explain complex technical detail and tradeoffs to non-technical associates
  8. Interact effectively with the Senior Leadership Team
  9. Willingness to collaborate across multiple teams and provide cross-functional knowledge transfer
• Comfortable working with vendors and third party support teams
• Ability to recognize opportunities for system enhancements/improvements
• Strong communications skills 
• Technical expertise in the interfacing of network devices and service in a multi-platform computer and network environment (Wireless, VoIP, Videoconferencing, etc.)

We reward great work with great benefits. The benefits we offer include but are not limited to: Medical/Dental/Vision benefits, Paid Time-Off (PTO), Paid Holidays, Short & Long-Term disability, Life & Accidental death, Pension, 401(k), Tuition Assistance, Employee Assistance Program (EAP), Healthcare Flexible Spending Accounts (HFSA) and Dependent Care Flexible Spending Account (DCFSA).