Service and Tire Center Driver

Overview

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27 distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Position Summary

The Service and Tire Center (STC) Driver is responsible for the safe, effective and timely delivery of parts and tires to all company STC locations within his/her delivery loop.  An STC Driver will be responsible for safely operating a delivery truck less than 3 tons and ensuring the delivery load is stacked, padded and properly secured.  A successful STC Driver will also be involved in operational store activities when deliveries are not being made and will be expected to participate in selling parts and services.

Duties & Responsibilities

• The STC Driver is responsible for all aspects of properly operating and maintaining the delivery truck.  This includes obeying all state, county and local laws; reporting accidents, incidents and/or violations or traffic citations.
• Safely transport goods within delivery loop.
• Ensure all loads are properly secured. 
• Verify the load accuracy against the Bill of Lading and acquire the appropriate signatures.  Will write orders and provide instruction when necessary.
• Load and unload product on the delivery truck by hand, hand truck or dolly.  
• Passionately focus on customer needs, and drive the STC performance with the highest degree of integrity and trust.
• The successful STC Driver will be expected to follow all policies and procedures as indicated in the Store Operations Manual and Human Resources Handbook. 
• Will be relied upon to learn and develop knowledge of hard parts and accessories in order to utilize selling skills while deliveries are not being made.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent preferred but not required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Must have a valid Driver's License without any DUI's (or related offenses) and submit to a pre-employment background check.
• Ability to read instructions, policies, procedures, bills of lading, and product descriptions. Must be able to write.  Must be able to collect data or facts and draw valid and accurate conclusions. 
• Strong customer service skills.
• Approachability.
• Strong verbal communication skills. 
• Ability to work Days, Nights, Weekends and Holidays

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

Physical Demands

• Must be able to frequently lift, carry, and place merchandise and supplies up to 100 pounds without assistance.
• Frequent sitting, standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.
• Talk and hear.