IT Manager

avad3 Event Production is looking for a knowledgeable and detail-oriented IT Manager to help us continue to grow!

ABOUT THIS ROLE

As a small business, we’ve experienced tremendous growth over the past few years. We’ve scaled up, established our culture, and now are ready for the next phase of growth. You will contribute to the business by supporting the team on a daily basis through providing IT solutions and support for equipment utilized in the office as well as for shows. The IT manager will have an immediate impact on the day-to-day efficiency of our operations and a long-term impact on our overall growth.

THE PERFECT FIT

With several years of experience, you’re positive you will excel in the role of IT Manager. You have detailed knowledge of best practice IT processes. You are eager to serve in an environment where you are valued and where you can make a difference in a fast-growing small business. You love enabling the team through IT, and you are detail-oriented. You’re proactive and have the ability to build relationships across the team to ensure that IT needs are quickly met.

PRIMARY RESPONSIBILITIES

• Manage information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems.
• Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions.
• Identify problematic areas and implement strategic solutions in a timely manner.
• Audit systems and assess their outcomes.
• Preserve proactively manage assets.
• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
• Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs.
• Train team members to use software and hardware; troubleshoot issues and provide technical support when needed for office and events.
• Develop and execute disaster planning and maintain data backups.
• Support the onboarding and offboarding of team members.

REQUIREMENTS

• Five or more years of experience in IT management
• Excellent knowledge of technical management, information analysis, current equipment and technologies, computer hardware/software systems, backup and recovery procedures, and systems performance monitoring
• Expertise in implementing, configuring, and testing IT solutions
• Deep creative and analytical thinking
• Strong project management skills

PREFERRED EXPERIENCE

• Expertise in the Audio Visual industry or with live events equipment

COMPETENCIES

• Communication - Ability to establish relationships with team members to launch new initiatives and educate employees and stakeholders as new technologies and systems are implemented.
• Strategic Thinking - Understands the role that technology plays in helping an organization achieve its overall business goals. Helps to identify and anticipate future technology needs, as well as improve efficiencies with current systems.
• Attention to Detail - The ability to minimize the potential for error, but more importantly to identify and correct possible problems before they occur.
• Desire to Learn - Consistently learning in order to be up to speed on the latest innovations in order to provide organizations with the best possible solutions.

BENEFITS

• 401K Retirement with 6% match
• Company-paid 60% healthcare benefits
• Paid personal days starting at 20 days per year
• Company-issued Apple MacBook Computer
• Annual company offsite days, Christmas Party and fun times as a team!

ABOUT OUR COMPANY

We are a national event production company, with our sole office proudly based in our hometown of Northwest Arkansas. We make flawless production scalable, serving event planners on their biggest days of their year by managing production. We support non-profits, agencies, Fortune 500 companies and educational clients for over one hundred of their events each year. We believe no message should be distracted by technical difficulties. We’re a small business and a tight-knit team that values joy at work and a passion for what we do.

ABOUT OUR COMMUNITY

We are definitely biased when we say Northwest Arkansas is an ideal place to live and work. Although our operations take us all over the United States, avad3 will always call Northwest Arkansas home. Three Fortune 500 companies are headquartered here, and countless others have offices. The University of Arkansas, Crystal Bridges Museum of American Art, and the Walton Arts Center provide a rich educational and cultural backdrop, and our location in the heart of the Ozarks near the Buffalo River and Devil’s Den State Park creates a surplus of riches when it comes to outdoor opportunities. An extensive trail system and the active mountain biking and running communities make NWA a favorite of amateur and professional athletes alike. We have an excellent national airport providing direct flights to over 20 US cities. Our diverse population provides an atmosphere where there is always something new to experience and always space to thrive.