What are the responsibilities and job description for the Customer Support - Chandler position at AvAir?
Summary
Over the last 20 years, AvAir has a become a global leader in the aviation aftermarket, servicing 2900 customers in 127 countries. We are looking for a Data Clerk to join our Defense Aerospace team. As a Data Clerk, you will offer support to the Defense Team to maintain and ensure excellence in sales and customer service.
Supervisory Responsibility
Director of Business Development – Defense Division
Location
- Chandler, AZ
Responsibilities
- Accurately enter all vendor quote, customer quote, sales order and purchase order data into ERP system and other methods/applications as instructed
- Researches and obtains accurate pricing information from marketplaces for various aircraft parts
- Promptly responds to customer requests and order inquiries
- Coordinates with the warehouse department to obtain records and images of inventory for customer requests
- Coordinates with shipping team to determine the most appropriate logistical solution to transport parts
- Collaborates with appropriate departments to ensure the full order cycle is completed accurately for all orders (processing orders to shipment)
- Follows up with the customer to provide tracking and order information
- Ability to communicate clearly with team members
- Completes assignments promptly
Qualifications
- High school diploma or equivalent required
- 1-2 years data entry experience preferred
- 1-2 years customer service experience preferred
- Maintains a professional demeanor
- Demonstrates efficient time management skills
- Strong oral, written, and interpersonal communication skills
- Ability to learn quickly and follow established procedures
- Thrive in a fast-paced environment
- Strong organizational skills, attention to detail and the ability to multitask required
- Strong interpersonal skills
- Proficient in Microsoft programs including Excel and Outlook
Benefits
- Medical (PPO HSA available)
- Vision
- Dental
- Life Insurance
- Matching 401k plan
- Corporate Wellness
Benefits
- Outdoor Patio
- Fitness Center
- Team events
- Sales contests
- Employee appreciation days
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