Customer Service Representative

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service quality standards and proficiencies.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalence
• Floral experience and/or knowledge preferred but not required
• Computer skills required

Qualities

• Dependability – being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail – being careful about detail and thorough in completing work task.
• Cooperation - being pleasant with others on the job and displaying good natured cooperative attitude.
• Concern for Others – being sensitive to others needs and feelings and being understanding and helpful on the job.
• Initiative - willingness to take on responsibilities and challenges.
• Adaptability/Flexibility – being open to change (positive or negative) and to considerable variety in the workplace.
• Stress Tolerance - job requires excepting criticism and dealing calmly and effectively with high stress situation.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Portland, OR 97204: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location