Dynamics CRM Technical Lead

About the job:

Your experience is key to all phases of our projects and relationships. You encourage, inspire, consider and collaborate at every level with both colleagues and clients. As a Customer Relationship Management (CRM) Solution Developer Manager, you collaborate on and contribute to all project phases, and you have the technical know-how to design, coordinate and put into practice CRM solutions. 

In this role, you will:

• You will collaborate with project teams in customizing, developing, integrating, and extending Dynamics 365 CE and PowerApps to meet client needs
• Work with technology and design teams to support your clients – including identifying challenges on the horizon and supporting constant improvement
• Travel as needed to client sites

About You:

• A detailed professional who knows how CRM supports client business needs
• Adept at crafting CRM solutions with the ability to impart your knowledge with colleagues all over the globe
• Your know-how will find you working in all phases of the SDLC
• You will be the lynchpin between clients, colleagues, and business partners in delivering solutions
• You are an excellent communicator, with strong client management skills, and a real passion for technology
• You enjoy partnering with your clients to develop and lead a technology plan supported by CRM, and you have experience as a consultant working with external clients
• You have around five years of experience in system design, application development, software engineering, or other related experience
• You likely have a Bachelor’s degree in business systems or a related field or equivalent experience
• You are a self-starter and creative thinker
• You are passionate about customer relationship management (CRM) and its potential to move organizations forward

Your experience and skills likely include:

• Working with global and offshore teams to establish and maintain CRM technology
• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
• Hands-on experience with one or more of the following D365 / Dynamics CRM modules: Project Service Automation, Field Service, Sales, Marketing
• Experience developing & deploying business applications using Microsoft’s Dynamics Power Platform
• Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow
• Intermediate to advanced knowledge of relational database concepts

Avanade requires all new hires to be fully vaccinated against COVID-19 as a condition of employment. Avanade will consider requests for medical or religious accommodation to this vaccination requirement on an individual basis.