Field Operations Agent

Who we are...
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100 billion dollar STR industry.

What we are looking for...
The Field Operations Agent is an essential role which helps ensure a consistent quality experience each and every stay. This position will require excellent communication and leadership skills, with a strong attention to detail. A dedication to hospitality is at the core of the work. The Field Operations Agent will serve as a brand ambassador, representing AvantStay in all interactions. The ideal candidate is passionate about creating exceptional customer experiences and is a problem-solver, there to ensure that our guests have the best possible stay. The Field Operations Agent will need to be able to respond swiftly without delay and complications when required.

What you'll do...

• Ensure exceptional guest experiences and be willing to do whatever it takes to offer a consistent and valuable brand experience.
• Support the hospitality agent in day to day operations
• Perform pre/post-stay inspections of properties when needed
• Proactively identify issues and/or quality assurance concerns
• Perform light maintenance as needed
• Respond to ad-hoc guest or homeowner related issues and solve problems
• Track, submit and stock supply orders to maintain sufficient levels

What you'll bring...

• Willingness to learn, assimilate, and communicate.
• Positive attitude, amazing communication skills, and great passion for the home sharing economy.
• Competent in Microsoft Office Suites
• Excellent verbal and written communication skills.
• Hospitality and/or Real Estate experience a plus.
• Basic Maintenance/Troubleshooting Experience a plus.
• Accredited Residential Manager (ARM) designation a plus.
• Reliable car, a valid driver’s license and willingness to regular travel.
• Legal right to work in the United States.
• Ability to lift and move heavy objects
• Availability to work the following schedule: Thursday to Monday 11am-8pm

Perks Benefits...

• Hourly Rate: $18-$20 an hour (depending on experience)
• Mileage Reimbursement
• No waiting period for Health Benefits
• Complimentary and discount stays at AvantStay properties

When You Join AvantStay...
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always...
We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Ability to commute/relocate:

• Big Bear Lake, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: Multiple Locations