Residential Services Manager

Aid to Victims of Domestic Abuse, Inc.

JOB TITLE: Residential Services Manager
DEPARTMENT: Program Services – Residential
CLASSIFICATION: Full-time, nonexempt, hourly, “at-will”
REPORTS TO: Chief Program Officer

JOB SUMMARY:
The Residential Services Manager is responsible for contributing to the management of residential programs related to campus life and communal living. Coordinate with the Program Services Director and Residential Services Managers.

Work Schedule: Wed 2:00pm - 10:00pm; Thu - Sun 11:00pm - 7:00am with flexibility to meet program needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Read and abide by the rules, policies and standards set forth in the Employee Personnel Policy Manual.
• Assure programs are running efficiently and quality services are being provided in accordance with program guidelines and agency policies.
• Oversee campus life, communal living, and health and safety measures to ensure consistent standards exist for quality service delivery to participants.
• Perform quality assurance reviews of files, database, and performance measures.
• Oversee volunteers and interns working directly with participants.
• Maintain inventory control for efficient operations to include food, welcome kits, towels/linens, and office supplies.
• Distribute donations and/or organize in appropriate storage space.
• Provide crisis intervention, safety planning, supportive counseling, advocacy, and referrals.
• Able to work in different environments and utilize effective time management skills.
• Maintain accurate program records, financial documentation, and grant required statistics.
• Supervises Life Skills Educator, Youth Advocate, Family Advocate and Victim Advocates.
• Promote an organizational culture that embraces workplace values of respect, caring, support, effective communication, teamwork, collaboration, accountability, and responsibility; and work with staff to create and maintain a workplace environment reflective of those values.

POSITION REQUIREMENTS:

• Bachelor’s degree in social work, sociology or related field or a minimum of two years relevant experience in victim advocacy and residential programming.
• DCF Domestic Violence Program Core Competency and privilege status obtained within first 90 days.
• Meet required training hours annually to maintain privilege status.
• Food safety certification must be obtained within the first six months and maintained throughout employment.
• Excellent verbal and written communication skills; exceptional customer service skills.
• Reliable transportation, and if that is a personal vehicle, a valid driver’s license, and clean driving record for insurability.
• Intermediate use of MS Excel, Word, Outlook, and client database software.
• Fluent in reading, writing, speaking English. Bilingual Spanish/Creole is preferred.

SPECIAL REQUIREMENTS AND PHYSICAL DEMANDS:

• Ability to exert physical effort which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds), bending, stooping, stretching, squatting, sitting, including movement up and down stairs.
• Minimal travel required in the Palm Beach County area.

EOE/DFWP/E-VERIFY

Job Type: Full-time

Pay: $54,080.00 - $56,160.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• Residential Programming/Management: 2 years (Required)
• Victim Advocacy: 2 years (Required)

Language:

• Spanish or Creole (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $54,080 - $56,160