Product Liaison

Position Overview

Participates in finding solutions to complex business problems for areas of responsibility where analysis of situations requires an in-depth knowledge of systems and organizational objectives. Interacts with peer and senior management levels to implement changes and solutions to mobile solution challenges. Understands that decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility. Participates as a member of a large teams and/or work efforts. 

Essential Job Functions

• To support, troubleshoot and optimize EMR/mobile solutions presently in place while working with the product owner, making suggestions as it relates to current and future needs.
• Communicates effectively in order to provide optimal support of all departments IT, EMR, mobile device and mobile device application needs in a manner that promotes a professional climate throughout the company.
• Assist Product Owner in determining needs for program and project resourcing.
• Ability to write up detailed product definitions and assist in tracking and documenting development efforts

• Provide and generate comprehensive reports and metrics for corporate mobile applications.
• Works with standard project reporting artifacts including: user stories, rollout schedules and status reports 
• Partners with the product owner and development team to perform assessments and provides direction for mobile applications by reviewing needs and issues and identifying requirements
• Participates as a mobile application expert in departmental and company projects/initiatives related to mobile applications.
• Must be able to “tell a story” using conventional business tools (e.g. PowerPoint, email, etc)
• Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
• Provide detailed project updates to key participants when needed.
• Performs other duties as assigned.

Requirements

• High School Diploma. Bachelor’s in computer science preferred.
• 3 years of customer support in the installation, configuration and deployment of designated corporate mobile device technologies and Mobile Device Management systems preferred.
• Healthcare experience strongly preferred.
• Excellent organizational and communication skills across all levels of the organization with high level of clarity, accuracy, and attention to detail.
• Strong troubleshooting and problem solving skills.
• Strong analytical and quantitative skills.
• Experience working with large amounts of data, and ability to effectively present data to stakeholders.
• Strong ability to work with cross-functional teams.