What are the responsibilities and job description for the Field Service Technician position at Aventiv Technologies?
Job Purpose:
Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus’ products, features and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1.
Essential Duties
- Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
- Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
- Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
Minimum Qualifications
- High school diploma or GED
- 3 years of installation repair and maintenance of telecom and networking devices.
- Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
- Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
- Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards
Job Type: Full-time
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Education:
- High school or equivalent (Preferred)
Work Location: One location