What are the responsibilities and job description for the Training Supervisor position at Aventiv Technologies?
Overview
Welcome to Aventiv Technologies. Please watch this brief video to find out if this is the place you want to be!
https://vimeo.com/391578629/5ba31cc5e9
Job Purpose:
Supervise the training team and ensure that new sales are onboarded, trained and activated and that the team is meeting both internal and externals Service Level Agreements (SLAs). Responsible for leading new and upsold customers through the implementation phases: kick-off, set-up, testing, training and go live. Ensure customers are avid users and promoters of our payment service.
Responsibilities
Essential Duties:
- Supervise the training team and ensure the team is meeting SLAs
- Assign Implementation projects to the training team
- Serve as the implementation project lead for assigned new sales
- Review the sales order to determine type of implementation & create a plan to implement
- Schedule and lead customer kick-off calls with the Revenue Team
- Enter all implementation phase updates in the CRM in a timely manner to meet SLAs
- Lead live and web-based product training webinars
- Develop extensive working knowledge of our products
- Identify new training needs and contribute to the continued development of our training program
- Assist in training other departments on new products and existing product upgrades (i.e. the Call Center Trainer)
- Perform other duties as assigned
Knowledge, Skills, & Abilities:
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Capability of effective planning and priority setting.
- Ability to work effectively in a team environment with associates
- Skill in completing assignments accurately and with attention to detail
- Ability to work in a diverse environment
- Knowledge of all related company systems and products
- Proficient in Microsoft Office (Word, Excel, & Power Point)
Qualifications
Minimum Qualifications:
- High School Diploma or GED
- 3 years of experience in a training, customer service or technical support role
Preferred Qualifications:
- BA/BS Business, Management, Project Management, Internet Technology or the equivalent of 3 years in a training or teaching role, with ability to convey technical subject matter to non-technical audiences
- Prior experience in a payment processing or technical customer service setting a plus
- Experience in working with local, county or state government a plus
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
- Occasionally may need to reach, stoop, or kneel.
Equal Employment Policy:
The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.
