Assistant Manager

Job Title and Overview

Avery’s Modern Teahouse is a non-profit business focused on providing job opportunities and job development to individuals with disabilities.

As the Assistant Manager at Avery’s Modern Teahouse, you will be managing staff and providing job support to individuals with disabilities. You will play a pivotal role in daily operations, customer service, job development, and event planning. The Assistant Manager will take the lead on hosted events such as bridal showers, baby showers, birthday parties, you name it! You'll support a diverse team dedicated to creating a warm, inviting atmosphere where every guest feels valued and appreciated.

Essential Job Functions

On sight (30 hours per week)

• Work alongside the manager to oversee teahouse operations, ensuring exceptional service, and maintaining a welcoming environment for guests.
• Support and supervise teahouse staff, including training, scheduling, and performance evaluations.
• Engage in day-to-day tasks, such as crafting wonderful coffee, tea, and food, inventory management, restocking, and upholding high-quality standards for our products and supplies.
• Handle customer inquiries, feedback, and resolve any issues promptly and professionally.
• Collaborate with the manager to ensure adherence to health and safety regulations, cleanliness, and operational excellence.
• Have availability to cover shifts as needed.
• Manage the teahouse and staff during events.

Remote (10 hours per week **Dependent on in person work)

• Develop and implement event plans and strategies to enhance customer engagement and drive business growth.
• Collaborate with the manager on business development initiatives, including marketing campaigns, partnerships, and expansion opportunities.
• Manage administrative tasks remotely.
• Support the manager in devising and implementing policies and procedures to optimize efficiency and customer satisfaction.

Compensation

$36,000 Annual Salary with 5% bonus on events.

Qualifications

• Previous supervisory or managerial experience in the food and beverage industry is preferred.
• Previous experience working with individuals with disabilities is preferred.
• Passion for people and a desire to create memorable experiences for customers.
• Excellent communication and interpersonal skills to lead, support, and motivate a diverse team.
• Adaptability and willingness to learn, with a positive attitude towards working in an inclusive environment.
• Commitment to upholding the values of diversity, equity, and inclusion.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Excellent communication and interpersonal skills to lead, support, and motivate a diverse team.
• Proficiency in event planning, business development, and administrative tasks.
• Flexibility to work on-site shifts and remotely, adjusting as per the teahouse's requirements.

Working Conditions

• Hours of work: In Person at the Teahouse: Wed-Fri 12-5:30p, Sat 8:30a-5:30p, Sun 9:30a-1:30p *subject to change depending on event times and coverage *Teahouse hours are 7-5 T-F, 9-5 Sat, 9-1 Sun, shifts will include 30 minutes before open and after close to ensure cleaning is done appropriately. Remote: Flexible
• Expectations: Support teens/young adults with disabilities with job development and daily teahouse tasks. Commit to working outside of in-person hours to create a beneficial employee culture and continued business growth.
• Collaboration: Work closely with the manager to coordinate on-site shifts effectively, ensuring seamless operations and team support.
• Adaptability: Demonstrate flexibility in balancing on-site duties with remote responsibilities, adjusting as per business needs.
• Initiative: Take proactive steps to address challenges, improve processes, and contribute to the growth and success of Avery's Modern Teahouse.
• Communication: Maintain open lines of communication with the manager, staff, and external partners, ensuring clarity and alignment on goals and expectations.
• Benefits: PTO, Paid Holidays

Workplace Policies and Agreements

• Disability Accommodation Policy: We acknowledge and respect the diverse abilities of our employees. We will make reasonable accommodations to facilitate the employment and support of individuals with disabilities, ensuring equal access to job opportunities, facilities, and resources.
• Anti-Discrimination and Harassment Policy: We maintain a zero-tolerance policy against discrimination or harassment based on disability or any other protected characteristic. All employees are expected to contribute to a respectful and inclusive work environment.
• Communication Accessibility: Efforts will be made to ensure that communication channels, including internal memos, meetings, and training materials, are accessible and inclusive for employees with disabilities.

Job Type: Full-time

Pay: $36,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year

Weekly day range:

• Every weekend

Work Location: Hybrid remote in Loveland, CO 80538