Support Svc Shift Manager

JOB OVERVIEW

In this role you will be responsible for ensuring a high performing operation by leading, engaging, coaching, and developing front-line team members.  You’re also responsible for supporting teams' efforts in creating a safe, reliable operation while delivering an exceptional customer experience.  The shift manager oversees daily operations, act as the liaison between staff, upper management and business partners and work closely with their team to maximize customer/client satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Manage activities in the airport operation and  work area (s)  of Baggage Handlers, Checkpoint Agents, PSR and Wheelchair agents (All Support staff)
• Conduct daily debriefing with team members to ensure productivity and compliance
• Lead airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, ADA, ACAA, FAA and other government agencies as well as American Airlines and OALS policies and procedures
• Promote an environment of mutual respect and trust between team members
• Coach and mentor  team members in skill development, exceeding customer experience and company culture behaviors, policies and procedures
• Establish and promote effective relationships with external and internal customer base that fosters  integrity, respect and dignity
• Access operational  environment and conditions to ensure it’s well-maintained through daily, weekly audits
• Direct opening and closing procedures, manages schedules to ensure adequate coverage of all work areas, delegate tasks to employees
• Communicate with upper management regarding operations and personnel
• Complete and  submit Daily Tour Report on employee attendance, productivity, and daily operations
• Ensure completion of Incident Reports for issue, incident, injury of any customer or team member
• Ability to work extra hours when there are operational needs 
• Ability to work rotating shifts including weekends, holidays and days-off
• Other duty may be assigned

QUALIFICATIONS

EDUCATION, LICENSE, and/or CERTIFICATION

•  High school diploma or equivalent required.

EXPERIENCE and/or KNOWLEDGE

• 3 years or more leading/supervising Airport operation
• Previous Support Service Airline experience is preferred

SKILL and/or ABILITIES

•  Must be able to communicate in English
•  Bilingual is preferred, but not required
•  Ability to work in a teamwork environment and delegate tasks
•  Excellent written and verbal skills
•  Excellent skills with computers including Excel
• Ability to think strategically and have motivational skills to lead a team.
• Confidence, patience, and politeness, when dealing with difficult situations.
•  Communication skills that allow you to inform, help, and advise customers clearly and effectively.
•  Must be professional appearance and adhere to company grooming/uniform policy
•  Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.

TRAVEL

Negligible

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Physical Demands

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law.