Front Desk Agent (Full/Part-Time 3pm-11pm), Night Auditor(Fu...

*PMS Opera

*IHG Concerto

*Quore

Full/Part-Time Shifts:

7am-3pm -1st Shift

3pm-11pm -2nd Shift

Night Auditor: 11pm-7am -3rd Shift

Job Description

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Job Requirements

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent required; College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
• An operational knowledge of Microsoft Office, PMS Opera, IHG Concerto
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Holds an understanding of hotel products and guest services (i.e. lifestyle full-service resort etc)
• Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Greet and welcome all guests approaching the Front Desk in accordance with
• Handle requests for information mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service facilities and hours of operation.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.
• Acknowledge Rewards Club members and returning guests, in person or on the phone.
• Handle cash and credit transactions.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.

Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude
• True Confidence
• True Listening
• True Responsiveness'

'Work Location: * One locationWork Remotely

• No

Job Types: Full-time, Part-time, Temporary

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

COVID-19 considerations:
All employees and customers are required to wear a mask. Common surfaces are sanitized regularly, etc.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location