What are the responsibilities and job description for the Customer Service Representative position at Avis Budget Group?
If you’re looking for a sales and customer service career with high earning potential in a retail counter environment, this is a great option for you! Bring Your ‘A’ Game and we’ll help you reach your full potential by developing, rewarding and inspiring you to go the extra mile. So, whether you have experience or not, we’re always looking for passionate, innovative people like you to help us shape the future of our industry.
What you’ll do:
- Effectively listen and identify customer needs to communicate and offer additional products and services to enhance the customer’s travel experience
- Capture customers without reservations to increase market share
- Guide customers through the rental process using empathy, empowerment and problem-solving skills to provide a memorable experience to delight the customer
- Assist customers with vehicle exchanges, returns, future reservations and any concerns they may have
What we’re looking for:
- High School Diploma (or equivalent)
- Effective verbal communication skills with customers, co-workers and management
- Flexibility to work days, evenings and weekends
- Basic computer skills (typing, data entry)
- Ability to demonstrate professionalism, enthusiasm and outstanding communication skills with customers, co-workers and management
- Ability to use proven sales techniques while providing a positive customer experience in a fast-paced environment
Perks you’ll get:
- Hourly base pay PLUS a commission/incentive/bonus plan
- Paid Time off
- Training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
- Community involvement opportunities
Who are we?
Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees, and a world of opportunities.
The fine print:
Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.
This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
License/Certification:
- Driver's License (Required)
Work Location: One location
Salary : $14 - $16
