Senior Property Manager

Our Story

About You:You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.If this sounds like you, well, then you will love the culture at Avison Young!About Us:Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.Of course we love it here, but outsiders think we’re pretty great too: Avison Young was awarded the prestigious America’s Best Midsize Employers for 2022, presented by Forbes and Statista, Inc. We’re proud to be regularly recognized for our team, services and culture and our team members enjoy comprehensive compensation and benefit programs. Through our customized work options, we give our people the flexibility to create a work environment that puts their overall well-being first. After all, we are powered by people.

Overview

The General Manager reports to the Managing Director and/or Regional Director and is responsible for the overall management and maintenance for an assigned project. The General Manager is responsible for all financial aspects of the portfolio, assuring that all income due to owner is collected in a timely manner, and that expenses are controlled in line with ownership objectives meeting or exceeding NOI goals. Relationship building with all tenants to quickly solve tenant problems that may arise and managing tenant satisfaction in efforts to ensure a high level of tenant retention.

Responsibilities

• Provide guidance, leadership and direction to assistant property managers, property administrators, building operations, junior and support staff
• Day-to-day operations of the properties and its employees, and contractors associated with the assigned properties
• Communicate, meet and otherwise service clients as required
• Ensure records and data pertinent to the various operations
• Operate the properties within the approved property budget and as directed by clients
• Maintain good tenant relations. This includes regular site tours and meeting with the tenants
• Oversee all aspects of purchasing, security, life safety systems, employee relations for operating personnel, utilities, capital improvements, day to day repairs and maintenance, tenant construction and any other functions that are necessary to operate and maintain within the guidelines set by the client. This includes approving all purchase orders and related invoices
• Establish and monitor ongoing preventative maintenance programs in each property in the assigned portfolio, constantly analyze these programs, ensuring that the programs are being carried out, and training and coaching staff in this regard where necessary
• Establish and maintain an ongoing system of property information to ensure that all relevant materials such as rent rolls, tenant contact database, original drawings, specifications, value and rental values, and current physical descriptions are readily available
• Serve as the lead in obtaining approval from the clients of the annual property budget, monitoring and analyzing to ensure the budgets and contracts are on target, while maintaining the highest possible results
• Ensure that properties are regularly inspected using approved forms and standards to assure that all established programs are being carried out efficiently and properly, and to verify that proper maintenance is being done, and determine conditions which may require future action
• Oversee preparation of detailed monthly operations reports for each property and communicate objectives, problems, and innovations to the owners.  The report is to discuss financial, operational, leasing and tenant matters in detail
• Assist leasing agents in all aspects of leasing including obtaining cost estimates for the installation of new tenants and contracting for tenant improvements. Review all offers received in detail and provide concise written recommendations to the client. Is responsible for the review of all leases
• Respond to and attend to emergencies as required
• Take a leadership role in mentoring a positive work culture within AY, supporting career growth while fostering inclusion and diversity
• Participate in industry associations including task forces and committees where possible
• Take a lead role in growing AY’s sustainability practices
• Provide status reports to Principal and Director, Property Management monthly or as required

Qualifications

• Bachelor’s Degree, preferably in business, real estate, or finance
• Candidate will possess a minimum of ten years related experience
• Strong understanding of financial terms and principals and can analyze and conduct complex financial and business decisions
• Preferable Yardi and Kardin accounting software experience
• Ability to effectively resolve situations or complaints from tenants, employees, or management
• Proficient in Microsoft Word and Excel
• Ability to express ideas clearly in written and verbal communications, with the capability to create complex financial and business-related documents
• Strong organizational skills and detail oriented
• Proven record of providing excellent internal and external customer service

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world.  We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity. 

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially. 

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!