CRM Integrations Lead

Our Story

About you:

You’re a creative problem solver who thrives in fast-paced environment. You take pride in owning work but are comfortable working with a team. Nimble as they come, you can manage through ambiguity and make solid recommendations, help implement solutions and strive to continually “make it better”.

Strengths include strong interpersonal skills with the ability to articulate thoughts verbally and in writing.  Specifically, the position needs a detail-oriented operator/executor with a strong work ethic and an organized approach, who also sees the big picture and will bring ideas/recommendations to the table. 

Maybe you have real estate experience, or are looking to expand your knowledge in the Commercial Real Estate industry.  Ideally you would have at least 5 years of experience in operations, office management, project management and/or administration and are ready for a great opportunity to take your career to the next level.  

Like working with a broad cross-section of people? Having healthy debates on how to meet common goals? A master of managing lots of moving parts and details?  Are you self-directed but also a great collaborator? Well, this just might be the role for you.

About us:

Avison Young creates real economic, social and environmental value as a global real estate advisor, powered by people. Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people.

Avison Young is the challenger in a sector that needs a shake-up. Our people power this change through every client engagement, colleague interaction and global initiative.

We care about each other and we have each other’s backs. This makes AY a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Do you value curiosity, diversity of thought, experience, expertise and sharing success?  If your answer is yes, Avison Young is a place where you can achieve your career goals.

Overview

We are looking for an energetic Technology Solution Architect to join our dispersed CRM team. You'll provide deep technology architecture and design leadership to the team that develops and maintains our HubSpot CRM platform, Knowledge Base, and integrations to other platforms. This 24/7/365 always-on technology stack is used by thousands of brokers and agents worldwide. You'll contribute to development of the strategic roadmap and work with the Sales, Innovation, and Marketing Teams to refine functional requirements and implementation architecture and design. The team will rely on your expertise to help make efficient and reliable technical implementation decisions. Along the way, you'll be a driver of Best Practices, a champion of agile / continuous development, and a partner with rest of the IT Team. This is a high-visibility position for a passionate, self-directed but intensely collaborative individual.

Responsibilities

• Own the HubSpot technical architecture.Advocate for Best Practices that maximize value to Avison Young from its investment in HubSpot and other cloud technologies.
• Develop subject matter expertise on relevant segments of the real estate market through supporting internal team processes and mapping these processes onto Avison Young’s HubSpot instance (along with other applicable business systems)
• Assist in the evaluation and on-boarding of new vendors, integrations, packages, and various partners.
• Foster a direct working relationship with CRM Specialists, Ambassadors, Engineers, Trainers, Project/Program Managers.
• Be the expert! Maintain architectural oversight on all features, processes, and integrations.
• Listen to others! Work closely with HubSpot and Huble external development and customer service partners spread around the world.
• Be hands-on! When needed, lead outage response teams and work in real-time with HubSpot Consultants and Contractors to keep operational disruptions to an absolute minimum.
• Own HubSpot Security, perform security audits.
• You must have a passion for Customer Service, as you'll regularly sit side-by-side with Ambassadors and Specialists working live customer interactions to gain insights for system improvements.
• Be an agile development champion, work closely with the Program Manager to support efficient and timely development processes.
• Provide support to the CS Analytics team on what data is available, and the best way to capture and action on that data.

Qualifications

• At least 5 years of CRM technical experience, including at least 3 years involving HubSpot developer tools.
• At least 3 years of integration/design experience with the HubSpot Platform. This is more than raw developer experience.
• Bachelor's degree in IT, CS or related discipline or equivalent number of years' work experience.
• Proven core HubSpot skills and knowledge, including user management, workflows/rules, page and custom object configuration, Site and Community administration.
• A solid understanding of Customer Support operations, including CTI, multi-channel, high-volume public community/help site and case handling processes.
• Demonstrated ability to work collaboratively with cross-functional business partners.
• Exceptionally strong oral and written communication skills, capable of presenting to executives both internal and external.
• Ability to brainstorm and champion new ideas to the appropriate stakeholders, coordinating with multiple teams.
• Ability to engage in technical design and implementation conversations with internal infrastructure and third-party integrated cloud technical teams.
• Detail-focused, accountable and willing to take on the challenge of supporting great tools used by high-powered, fast-paced teams.
• Ability to collaborate directly with several key stakeholders and many different teams across Avison Young.
• Demonstrated problem solving aptitude, including working with others to quickly reach sustainable resolutions.
• Excellent teamwork skills, flexibility, and ability to handle multiple concurrent tasks.
• Experience and passion for identifying ways to do things better and a sense of ownership that leads to the creation and implementation of new better methods and practices

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world.  We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity. 

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially. 

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!