What are the responsibilities and job description for the Tenant Services Coordinator position at Avison Young?
Our Story:
Benefits offered to full time W2 employees:
Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.
At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.
If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.
The Property Administrator reports to the Property Manager, Senior Property Manager or General Manager and provides a variety of clerical and administrative support services to the Property Management Team. The individual in this position works closely under the direction of the Property Manager, Senior Property Manager or General Manager and the duties and responsibilities may include greeting visitors and office guest at the front lobby desk, maintain professional appearance of front office and conference rooms, assist with answering phones and creating and following up on work orders, perform special projects requests, and assist with building certification application and/or renewal process. The individual will also provide Class A customer service and event programming to promote a community centric environment at the property for all internal (staff) and external (tenants and visitors) customers.
Responsibilities:
Customer Experience Management
- Create monthly newsletter that offers exclusive deals and activities for tenants which aims to provide a vibrant work lifestyle.
- Responsible for overseeing the operations of the conference center, outdoor plazas/terrace areas, and all amenities at the property including reservations, cleaning/ maintenance, supplies, and technology (phones, monitors, video conferencing, etc.)
- Implement and maintain technology apps and website to ensure all content is updated, engaging, and informative to enhance the customer’s experience at the property.
- Responsible for ordering and delivery of tenant move-in, anniversary, holiday gifts, thank you and apology gifts.
- Responsible for ordering and placement of all customer facing signage promoting special events.
- Organize special events, tenant relations communications, and event coordination.
- Coordinate event schedule with General Manager/Property Manager.
- Update property’s TV monitors, elevators screens, and signages to enhance tenant communication and experience.
- Manage relationship with marketing vendors and reach out to businesses and organizations across the city for exclusive partnership and offerings.
- Coordinate the development, production, and distribution of print and digital collateral materials.
- Maintain and update the property website on a consistent basis to ensure all information is current.
- Develop and recommend marketing budgets and initiatives.
Internal Staff Interaction
- Participate in staff meetings and interact with other team members in a manner to promote maximum results and efficiency.
- Treat all staff, co-workers, tenants, and other customers in a courteous, respectful, and professional manner.
- Must be a team player, willing to learn new functions and assist others as needed.
- Responsible for oversight of building staff uniform program: new orders, replacements, tailoring, dry-cleaning, organization, and review of invoicing for accuracy.
- Responsible for staff recognition and employee of the quarter programming.
- Bachelor’s degree, preferably in business, real estate, marketing
- Candidate will possess a minimum of three years related experience
- Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook, Adobe Acrobat, Illustrator and Photoshop
- Ability to express ideas clearly in written and verbal communications
- Strong organizational skills and detail oriented
- Strong interpersonal skills. Must be diplomatic with tenants, vendors and customers and be able to cope with difficult situations.
- Professional manner and appearance with positive attitude and strong initiative.
- Proven record of providing excellent internal and external customer service
Our Equal Opportunity Commitment
Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.
Benefits offered to full time W2 employees:
- Traditional and Roth 401k with generous employer match and immediate vesting
- 12 weeks of Paid Parental Leave after one year of tenure
- Medical, Dental, Vision Insurance
- Company paid Life and AD&D Insurance
- Company paid Short & Long-Term Disability
- Voluntary Critical Illness and Accident Coverage
- Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
- Wellness program
- Employee Assistance Program (EAP)
Work-Life Balance:
- Competitive paid vacation days
- 2 personal/wellness days
- Paid holidays plus 2 floating holidays
- Annual volunteer day for Day of Giving
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