Retail Business Systems Analyst

Associated Wholesale Grocers (AWG) is a retailer-owned cooperative serving over 3,000 retail member stores with a complete assortment of grocery, fresh meat, fresh produce, specialty foods, health care, and general merchandise items. Through an extensive distribution network and nine distribution centers, AWG and its subsidiaries deliver in over 28 states. In addition to its cooperative wholesale operations, the company also operates subsidiary companies which provide real estate and supermarket development services, digital marketing services, and pharmaceutical supply. Make us your Best Choice!

Position Summary: Provide promotion, support and consultation for AWG proprietary and vendor endorsed retail business systems and programs.

Position Responsibilities:

• Good customer service skills and can relate technical issues to users.
• Actively promote and market AWG retail technology solutions.
• Provide consultation for the solutions and services offered and endorsed by AWG.
• Provide and coordinate training for retail technology offerings.
• Serve as the primary point of contact in the areas of ordering equipment, electronic payment processing, check services, gift cards, point of sale, back office, PCI Compliance, and vendor partner services.
• Coordinate with AWG management, employees and vendors in bringing the needed resources to our member locations.
• Work with our vendor partners to ensure service commitments are met.
• Communicate the benefits of our preferred vendor program.
• Develop and maintain relationships with the point of sale vendor community to ensure member needs are addressed.
• Develop member relationships through performance, follow through and commitment.
• Provide support and resolution for member issues.
• Coordinate vendor schedules where required for member support.

Position Requirements:

• Bachelor's degree in Business or Information Technology
• 3 years of retail grocery, grocery wholesale or point of sale
• MS Office Skills
• Excellent customer service skills
• Professional and positive attitude
• Communicate effectively
• Travel as required
• Project management
• Work well within a team

As part of the AWG family, you'll enjoy a comprehensive benefits package.

• Medical, Dental and Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation and holidays
• 401(k)
• Tuition Reimbursement
• Basic and Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Programs