Billing & Collections Analyst

Company Description

AWP Safety is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

• Process and review proofs (Pre-Invoices) and email to the CSRs to review.
• Print tickets for Special Customers that require them to be sent with their invoices.
• Converting the proofs into invoices after all validations have been made.
• Sending all invoices by mail and/or email
• Process weekly bill cycles and month end billing, which includes customers that require billing by the 5th of the month.
• Run different reports for the month end close.
• Manage the customers’ preferences on how to receive the invoices.
• Send Open Jobs Lists and Equipment on Site by Job lists to specific customers monthly, and to any other customers who request them.
• Send Customers their statements monthly.
• Help customers with any miscellaneous invoices, questions, or invoice copy requests. 
• Work very close with the CSRs to be able to provide the best customer service experience.
• Identify and facilitate resolution with customer and other company departments providing guidance on complex issues for problem resolution.
• Communicate effectively to internal and external customers.
• Professionally handle incoming calls from customers including returning calls and expediting requests in a timely manner.
• AR collections

Qualifications

• High school diploma or equivalent required
• 2 years in Billing and Collection experience is required in a fast-paced environment
• Organized with intense focus on accuracy and attention to detail
• Problem solving skills and critical thinking skills
• Excellent written and verbal communications skills with the ability to interact effectively with all levels of management, employees, and clients
• Proficient with Microsoft Office Products, especially with Excel
• Experience with TCR and Sage
• Coordinate and execute multiple tasks within stablished deadlines
• Driven to improve processes.                                                                                 

Additional Information

• Hours of operation may vary based on staffing needs and workload. 
• Majority of time will be in an office setting.
• Position may lift or carry objects up to 20 pounds.
• Must possess good communication skills and be able to work on multiple tasks
• Must be self motivated and able to work in a fast-paced and team environment
• Demonstrate strong excel skills
• Strong analytical skills and attention to detail
• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

Trafficade, a company of Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.