Digital Project Manager

Your Impact

We are looking for a qualified Digital Project Manager to join our growing Digital Marketing Team. As a Digital Project Manager, you’re organized and love planning against outcomes and tracking details along the way. You nudge projects along and keep things on track. You’re a tech-savvy professional with an in-depth understanding of how project management processes and tools can help us achieve our business goals efficiently and effectively. You are methodical and have excellent time management skills. You are also adept at leading, empowering, facilitating and communicating to bring teams together to make things happen. And you know enough about Figma/Photoshop and HTML to be dangerous — or at least be able to make a few sneaky text edits while no one’s looking.

You will be responsible for the day-to-day management and smooth operation of various digital projects and requests, including website maintenance, enhancements, and optimizations; digital marketing and advertising campaigns; and marketing reporting and analytics. Ultimately, you will manage and deliver our cross-functional, cross-channel projects within quality, time and budget requirements.

This role requires an understanding from a strategic perspective of why we should (or should not) do a project, what technology, platforms and/or channels could be used to achieve it, what it could look like, how it could work, and importantly, how much time and effort it will take and when it could be delivered.

Our ideal Digital Project Manager will be the hub of knowledge and source of truth, influence people, anticipate and resolve issues, and see the big picture. You will provide clarity and lead the team by serving — greasing the wheels so that the rest of the team can follow in your wake and be empowered to successfully deliver our best possible work.

What You'll Do
Location: Remote
Reports To: VP, Digital Marketing

• Manage and deliver multiple work streams for various types of digital web and marketing communications projects, including website design and development, performance marketing campaigns, email marketing campaigns; and cross-channel programs
• Provide end-to-end project management, scope project requirements and prepare budget, develop detailed project plans and monitor progress, and deliver projects on time ensuring quality standards are met
• Encourage and facilitate collaboration with internal teams, including other PMs in Marketing Ops and Creative, to design, develop and implement digital projects and ensure a smooth and seamless workflow resulting in expected outcomes
• Setup projects in Monday.com and Slack to give full visibility but also allow the team to work and collaborate independently
• Develop support documentation including risk logs and requirement specifications
• Communicate with the team and ensure all members are on board with delegated tasks
• Highlight potential risks or malfunctions and act proactively to resolve issues
• Seek opportunities for improvement and suggest new projects
• Work closely with Digital Marketing Team leadership to ensure the team’s understanding and effective execution of short- and long-term visions
• Work with our third-party agencies and suppliers/partners to jointly scope, manage and deliver project and campaigns, when appropriate
• Track the team’s budget and provide monthly and quarterly reports

What You Bring

• 3-5 years proven work experience as a digital project manager
• Hands on experience with project management software
• An understanding of key technical aspects of the development process for website delivery, email delivery, online advertising, etc.
• An ability to stay on top of projects and know timelines, key milestones, budgets, resourcing risks, etc.
• Positivity and ability to be a force for good on the team, even when faced with difficult problems
• A solutions-focused mindset
• Familiarity with Content Management Systems and HTML/CSS
• Solid technical background with an ability to address accessibility and compatibility issues
• Excellent organization and time management skills
• Communication and team management skills
• BSc in Marketing, Digital Marketing, Computer Science or relevant field
• Experience working in Agile project management, specifically for website delivery
• Ability to apply Agile methodologies to the team’s other work streams and deliveries is a plus
• Experience using Monday.com, our workflow management platform
• Experience building out Google Ads and similar performance media campaigns
• Understanding of SEO and Google Analytics is a plus

Benefits That Benefit You

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with police officers to see them use our technology and get inspired
• And more...