What are the responsibilities and job description for the Professional Services Manager (Remote) position at Axon?
Your Impact
A Professional Services Manager engages in both pre and post-sale activities. He or she supports pre-sale with test and evaluations, R.F.P. creation and on-site consulting. Post-sale, he or she plans, coordinates and executes program implementation following purchase of Axon Enterprise’s Evidence.com, Axon body worn camera products, and Axon Professional Services Packages. A Professional Services Manager acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise’s products and solutions, focusing on enhancement of the Evidence.com digital evidence management system capabilities to facilitate enhanced agency workflows and efficiencies.
What You'll Do
Location: Remotely from the United States with up to 75% travel
Reports to: Director, Device Services
Direct Report: 0
- Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers pre and post-sale
- Participate in pre-sales efforts including: sales presentations, RFP | RFI responses, solution demonstrations and deployment plan creation
- Document customer feature requests and issues, providing feedback to sales and product management
- Provide support to product Test and Evaluations
- Execute customer site assessments
- Other duties as assigned
What You Bring
- BS/BA or equivalent knowledge and experience
- Experience implementing and/or leading an Axon body worn camera program
- Experience with SAAS sales or support
- Experience with project management and resource tracking
- Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
- Knowledge of professional service provision with a technical or weapons-related customer base
- Understanding of software and/or hardware, testing and implementation
- Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities and threats
- Willing to travel weekly throughout North America and possible international travel
- Experience working with law enforcement or military sales
- Ability to work effectively, add value as a team member and assume leadership role within the team
- Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
- Ability to teach other members of the team and act as a mentor as required
- Willingness to take ownership of accounts and account related actions
- Must be able to coordinate across various groups and functional teams
- Ability to perform tasks with little or no supervision
- Demonstrate ability to implement, drive, track and report projects
- Ability to apply solutions, technology, and products to a business opportunity
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 70,000 in the lowest geographic market and USD 120,000 in the highest geographic market. The on target earnings range for this role is between USD 80,000 in the lowest geographic market and USD 140,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).
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