Desktop Support

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. * Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. * Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. * Ability to lift / move computer equipment weighing up to 50Lbs. * Skilled in desk side support and PC break/fix including basic administration of Windows O/S. * Experience with Anti-spyware and Anti-virus software. * Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. * Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability. * Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. * Good written and oral communications skills with clients and management as well as people skills. * Ability to work with deadlines and complete tasks on-time. * Preferably with an Associate’s Degree in Electronics and CompTIA A Certification. * Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.), * Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc), * Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive. Non-Technical * Good Customer management skill, * Good in oral and written communication * Able to interact and work with customer at different levels. * Self- Driven and result oriented. * Really passionate about the work Good to have * Basic understanding and troubleshooting of Apple devices and apps

Job Types: Full-time, Contract

Salary: $21.00 per hour

Schedule:

• On call

COVID-19 considerations:
no

Education:

• Bachelor's (Preferred)

Experience:

• Entity Framework: 3 years (Preferred)
• Desktop support: 3 years (Preferred)

Work Location: Multiple Locations